alex franco

Direct the activities of junior Marines as well as provide technical supervision, on site training,performance evaluations, and instruction for the installation and operation of computer hardware and operating systems as well as the fundamentals of network administration. -Active Secret Security Clearance -Microsoft Server 2003, 2008; Exchange Server 2003, 2010; DNS, and Active Directory -Awarded high proficiency and conduct scores

* deal directly with customers either by telephone or electronically * respond promptly to customer inquiries * handle and resolve customer complaints * complete bid for bids for bills of materials submitted by customers * obtain and evaluate all relevant information to handle inquiries and complaints * perform customer verifications * process orders, forms and requests * direct requests and unresolved issues to the appropriate account manager * keep records of customer interactions * record details of inquiries, comments and complaints * record details of actions taken * communicate and coordinate with internal departments

* Responsible for identifying, qualifying, and successfully engaging with potential customers within target markets as well as developing long-term relationships within existing account base and ensuring timely and successful delivery of our solutions according to customer needs. Other responsibilities include: * Operate as the lead point of contact for any and all matters specific to respective customer base * Build and maintain strong, long-lasting customer relationships * Develop a trusted advisor relationship with key accounts. * Communicate clearly the progress of monthly/quarterly initiatives to management * Forecast and track key account metrics * Identify and grow opportunities within account base and collaborate with outside sales team to ensure growth attainment * Assist with high severity requests and/or issue escalations as needed

Attended the Tactical Data Network Operators course where I was provided instruction for the installation and operation of computer hardware and operating systems as well as the fundamentals of network administration. Some examples of the hardware and programs I gained familiarity with are Cisco routers/switches, SolarWinds, WhatsUp Gold, Microsoft Exchange Server and Active Directory."]

Currently working on completing all general education requirements and prerequisites in order to transfer to a Cal State University to obtain a Bachelor’s Degree in Business/Corporate Communication."]