Lucia Leuro

Manage and analyze complementary payments for PFNA America employees, ensuring compliance with governance policies and approval catalogs. ✅ Enter and monitor data in EC/SAP, guaranteeing accurate and timely payroll cycles. ✅ Achieve 100% SLA compliance, ensuring operational efficiency and a positive employee experience. ✅ Validate and control payroll processes to maintain accuracy and reliability. ✅ Handle escalations and resolve daily issues, delivering quick and effective solutions. ✅ Maintain continuous communication and support with local functional teams to foster collaboration. ✅ Reconcile and document process deliverables to support audit preparation and internal controls.

Spearhead full-cycle recruitment for diverse IT roles, including Web andMobile Development, QA Engineers, e-Commerce specialists, PMP, IT Business Analysts, SAP, etc. Utilize ATS to curate a dynamic candidate database, enhancing recruitment efficiency. Devise and implement strategic recruitment initiatives, elevating talent acquisition success. Collaborate closely with hiring managers and clients to discern specific needs and tailor recruitment efforts accordingly. Conduct comprehensive interviews and screenings, evaluating candidates' technical proficiency and cultural alignment. Generate and analyze recruitment reports, providing valuable insights for informed decision-making. Proactively manage the entire recruitment and selection cycle, ensuring a seamless process. Drive continuous improvement initiatives to optimize recruitment effectiveness

Streamlined communications, appointments, and meetings for optimal efficiency. Produced polished correspondence, including emails, memos, letters, and forms. Orchestrated office operations to enhance workflow, enforcing policies, and managing invoicing with precision.

Customer service and promotion in different ways (telephone, WhatsApp, Facebook, post and face-to-face). • Management of Salesforce for the subsequent contact with the prospects and generation of statistical reports. • Control of the Inventory and sales of souvenirs

Evaluated strengths and weaknesses of candidates through effective screening processes. • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs. • Operated and maintained applicant tracking and candidate management systems. • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews. • Massive recruitment of bilingual people for the WAHA (Work At Home Agent) campaign

Selection and recruitment of administrative and teaching staff Group and competency interviews Carry out the induction process for new collaborators follow-up of the performance evaluation of the collaborators Support in the Wellbeing area Banner platform management Carried out day-by-day duties accurately and efficiently.

Bilingual customer service • Customer retentions • Sales