Alessandro La Mela

Associate Analyst within Australian Account Management Team focusing on: Management of a portfolio of clients within the acquiring ecosystem, supporting both client objectives and Mastercard’s strategic priorities through close collaboration with internal and external stakeholders. Analysis of client performance, spend patterns, and commercial metrics to inform business strategy, identify growth opportunities, and support Quarterly Business Reviews (QBRs). Providing cross-functional support across the division, contributing to Mastercard’s internal and external strategy and partnering with account management teams across financial institutions, merchants, and acquirers, with a focus on deal finance and commercial analysis. Preparation of client-facing materials, insights, QBR presentations, and data packs for senior internal and external stakeholders. Collaboration with Customer Solution Centre, Advisors & Consulting, and delivery teams to develop and execute client solutions. Building expertise in commercial negotiations, stakeholder management, and data-driven decision-making within the payments industry.

A part of Credit Strategy & Analytics within Business Banking Risk Management. Responsible for PD, LGD, EAD model monitoring of certain portfolios in line with regulatory requirements.

Experienced sales professional responsible for providing exceptional customer service and relationship management to customers. Proficient in all areas of the business including (but not limited to) front of house (retail sales, register operation, stock recovery), back of house (online department, stock refill and processing, stocktake) and apart of the leadership team (S3 - supervisor).

Football coach during the winter season. Responsible for fostering learning and development of football skills, teamwork and communication with a focus on fostering positive sportsmanship and leadership.

Responsible for data extraction, analysis and data entry of various publicly listed property, infrastructure and real-estate corporations across Australia and New Zealand. Supported senior leadership in collecting and collating data to build a market index for key property indicators to be used by investment fund managers.

A part of the AI Labs team within the CDAO arm under Technology at the bank. The internship was focused on fostering strong interpersonal skills with various areas of the business as well as developing hard skills in traditional data science and analytics. Introduced to a number of strategic initiatives at the bank and worked on a number of projects including credit risk modelling, machine learning and AI development as well as data science research papers.

Responsible for fostering positive rapport with customers and maintaining a high level of customer service, ensuring customers enjoy their dining experience. Also responsible general waitering activities such as serving and clearing of tables, taking customer payments, maintaining restaurant standards, organising pick ups and running home deliveries when required.

Responsible for a number of areas across the dry plastering trade, with a focus on sheeting, setting, patching and sanding of walls and ceilings as well as managing the cleanliness of the site to promote efficiency and safety.

Bachelor of Actuarial Studies and Bachelor of Economics Double Degree Graduate IAG Insurance × UNSW Industry Group Case Study (2022): Achieved the highest grade across the course; selected to present to IAG executives, placing top 3 overall. Society of Actuaries Global Research Case Study Challenge (2024): Achieved the highest academic grade and placed 2nd globally among international teams. Distinction Average Student.

Graduated in 2019 with NSW ATAR 97.5 and as a NSW HSC all-round academic achiever.