Alessandra S.

I work as a KAM (Key Account Manager) in the Distribution area at Sungrow, a global leader in photovoltaic solar energy solutions. In this role, I am responsible for the strategic management of key distributor accounts, ensuring the alignment of Sungrow's solutions with the specific needs of business partners. My main activities include: Developing and maintaining strong relationships with key distributors, acting as a central point for negotiations and commercial support. Continuously analyzing the market and trends to identify opportunities for growth and expansion of the customer base. Coordinating customized commercial strategies to increase Sungrow's market share in the operating region. Collaborating with internal teams to optimize processes, improve service, and maximize sales results. Rigorously monitoring performance indicators and targets, ensuring the achievement of established objectives. My focus is on strengthening Sungrow's presence in the Brazilian market, promoting the use of renewable energies, and contributing to the sustainable growth of the sector. Here are the main results translated into English: Main Results: 2023 252MW and 12MUSD Billed 2024 564MW and 24MUSD Billed

I worked as a Sales Manager focused on Distributed Generation Projects at Canadian Solar, one of the largest global companies in the solar energy sector. My primary responsibility was to lead the prospecting, development, and closing of deals related to distributed generation projects, directly contributing to the expansion of the client portfolio and the company's growth in the Brazilian market. Main responsibilities: Development and execution of commercial strategies for distributed generation, aligning technical solutions with customer needs. Relationship management with clients, integrators, and strategic partners to ensure the satisfaction and success of projects. Market and competitor analysis to identify business opportunities and anticipate sector trends. Negotiation of contracts and monitoring of performance indicators, ensuring the achievement of commercial targets. During my tenure, I contributed to the significant increase in Canadian Solar's presence in the distributed generation segment, strengthening its position in the national renewable energy market.

• Management of guidelines and definition of strategies in the development and market positioning in Brazil; • Management and leadership in the development of the team in pursuit of the achievement of goals, working closely and actively with the main customers, with the main focus on ensuring a high level of satisfaction throughout the sales flow and personalized service based on customer needs; • Projection and implementation with teams and business partners, business plans (sales and trade) allowing the advancement of the brand in distribution, as well as guaranteeing the achievement of the proposed sell in and sell out targets; • Promotion of closer relationships with distributors and participation in relevant negotiations; • Strategy development for new businesses and identification of market opportunities, providing the company with information for strategic decision making; • Development of commercial policy and classification of customers, controlling the market share and participation of products in the domestic market; • Structuring and commercial planning, with a strong role in the company's decision making; • Strategic negotiations supporting and directing the entire commercial team; capable of reconciling interests and facilitating mediation between clients and the company; • Participation and investment management of the Trade Marketing policy for distributors and integrators, aiming at efficiency in the allocation of resources and return on investment; • Monitoring of results and follow-ups of indicators (sell in, sell out, price, margin, cost, price position, average price) to the Board, allowing the monitoring of the business with a focus on sales; • Strong interaction with the marketing and technical areas, in order to ensure the implementation of the commercial policy; • Monitoring of competitors' actions to support internal actions and decisions.

• Expertise in customer development; prospecting for new business and key accounts in the solar inverter business; • Active contribution to the development of commercial policy for the sales force. • Skilled in managing and developing resellers and distributors, including prospecting and pre-sales. • Issued technical and commercial proposals to BID processes;

• In charge of developing sales strategy, following company’s goals; Setting individual and team sales objectives and targets to accomplish with budget expected; Driving revenue streams through new and business development; • Exceeded my sales goals in 2020, generating to the company a revenue over BRL 9.000.000,00 • Leading a team of 6 sales representative and 1 sales support analysts, Keeping all team members appraised of their performance, setting-up improvement actions where needed; • Coaching and mentoring the team, motivating them to be their best version every day.

• Prospected and developed a customer wallet of over 80 customers; • Exceeded my sales goals in 2015, generating to the company a revenue over BRL 1.700.000,00; • Issued technical and commercial proposals to BID processes; • Managed monthly meetings to present sales KPI’s and improve processes

• Prospected and developed a customer wallet of over 80 customers; • Exceeded my sales goals in 2015, generating to the company a revenue over BRL 1.700.000,00; • Issued technical and commercial proposals to BID processes; • Managed monthly meetings to present sales KPI’s and improve processes

Responsible for the elaboration and monitoring of Special Deal (customers, volume, discounts and margin), in addition to working in the activities related to them. - Preparation and dissemination of management reports - Development of studies and works on demand to support the commercial, product planning and marketing areas.

Relationship, service and full support to customers and distribution channels; Performance, analysis and daily monitoring of the customer portfolio covering the control of orders in the system and delivery of the product to the customer; Daily acting in the schedules; Billing monitoring, and daily follow-up; Order imput in the Oracle Integrated System; Daily inventory analysis and production monitoring; Monitoring of Forecast x Accomplished x Scheduled; Analysis of customer needs together with the CFP area; Internal responsible, for all area that covers the interior of São Paulo, in addition to Rio Grande do Sul; assisting salespeople, and acting as a sales facilitator among the department, salespeople and customers; Monitoring of deliveries, seeking to meet the needs of customers according to analysis. Development of projects and logistics agreements with Customers; Visits to customers sporadically.

Responsible for managing the customer portfolio with the customer service function, developing proposals, imputing and tracking orders, preparing surveys of information and data to control sales flow, customer demand and monitoring sales performance, for guidance and inventory scheduling, performing operational procedures, involving the commercial and operations areas. I develop management of internal and customer KPIs, seeking continuous improvement with the other areas involved, analyzing and validating logistical agreements, as well as developing and controlling processes between the commercial area and pcp.

At Walt Disney, I worked with Back Office customer service, order imputation, following the entire after-sales process, ensuring the effective conclusion of the business, Assistance to representatives, acting as sales facilitator between the department, representatives and customers, monitoring the performance of the sales team, establishing controls to verify results. Collection of information and data to control the sales flow, as well as to issue specific management reports, containing sales made, period, quantities, and average price, in addition to a sales forecast report, following customer demand and informing management prospects for sales growth or decline, for inventory guidance and scheduling. I report information about customers to serve as the basis for incentive campaigns and promotional campaigns.

At Nestlé Brasil I developed my work in the Customer Service area, as an administrative assistant, being responsible for managing and positioning customer orders from the moment the order falls into the system, until delivery to the customer. Search for information to solve the occurrences and / or direct to the person responsible for concluding. Alteration and / or cancellation of sales orders in SAP R / 3 systems, according to the sales request. Service to salespeople, about customers, regarding the order billing consultation, product stock, delivery position, etc. Expertise in solving problems related to the process, providing information, consulting the internal database, consulting the internal departments of the company, for solutions of occurrences about deliveries. Monitoring of open calls with the sales team. Great knowledge in returns, indemnities, issuance of invoices and general assistance to administrative sales support. Monitoring of deliveries, seeking to meet customer needs according to priority analysis and control of services provided by carriers. Detailed description: control of ordered deliveries with priority. Scheduling delivery with the carrier. Responsible for resolving backlogs, malfunctions, returns, scheduling large networks. Elaboration of extensions. Management reports. Preparation of spreadsheets to monitor daily deliveries.