Alessa Balane

Drives process improvements, efficiency, and waste reduction using Lean, Six Sigma, and continuous improvement methodologies. Collaborates cross-functionally to enhance productivity, ensure quality, and optimize workflows to meet business and customer demands.

Responsible for implementing projects aligned with safety, quality and efficiency improvement initiatives, including CAPEX and lean manufacturing. Spearheaded the commissioning of equipment for manufacturing, warehouse and fulfillment operations.

The project involved delivering tangible recommendations and strategic insight into market entry for a new capability in the ANZ region. As project lead, I was responsible for communications with TCS managers and department leads in TCS Australia and TCS US. • Created and delivered a strategic and practical market entry strategy for a new offering to be launched in ANZ. • Supported the proposed strategy with insights gathered from the ANZ market through interviews with executives of various relevant companies to develop a thorough market analysis and competitor analysis. • Identified critical ANZ ecosystems and challenges by identifying local and global trends relevant to the industry.

Site Managers in DHL Supply Chain Philippines, Inc. are responsible for the contractual obligations, Service Level Agreement (SLA), contract renewals, operations excellence, and the Profit & Loss (P&L) of the account. Common contractual KPIs are Inventory Records Accuracy (IRA), Dispatch Accuracy, Receiving Accuracy and Picking Accuracy. I managed the distribution center of a 300+ person operation and the Profit & Loss statement of this account. • Successfully certified the distribution centre of a fast-moving consumer industry client as the first Operations Management System First Choice (OMSFC) Lighthouse in the Philippines, a title issued by DHL to sites with proven efficiency practices and a culture of continuous improvement. • Engaged with the client’s senior management to propose and discuss long-term strategies for the company’s supply chain network. • Developed the contractual Service Level Agreements negotiated with the customer’s management team. • Met and maintained client contractual KPIs, including IRA and productivity targets, for two years by managing overall inventory and operations functions while collaborating with the client. • Engaged with the client daily to actively propose solutions and strategies and implemented agreed action plans.

Operations Managers are expected to oversee and manage the daily operations of a warehouse. I managed large teams in a fast-paced environment with daily logistical challenges. • Managed the operations of 300 warehouse employees and successfully improved overall productivity by 20% through process improvement initiatives and the implementation of warehouse standards in a fast-paced consumer warehouse. • Designed efficient pick face layout designs based on forecasted data to minimize travel time and maximize pallet volume.

Supported Singapore-based distribution centres (Hilti and Tetra Pak) by developing a cost-effective resource planning solution to eliminate overtime costs.

Graduate Trainees are hired under the G500 program, which is an APAC-wide initiative of DHL Supply Chain. Graduate Trainees rotate under different sectors and functional departments where they are expected to implement process improvement projects. • Developed templates through Visual Basic for Applications (VBA) on Microsoft Excel to generate productivity reports efficiently. • Created Visual Control Diagrams (VCD) to enforce warehousing standards. • Conducted Time & Motion Studies and Work Sampling to measure standard productivities and identify process improvement opportunities.

Performed business valuation and fundamental analysis to make corporate monitors for the Asset Management Department.

Commendation Award for General Management 2 (Marketing, Corporate Finance, Financial Reporting & Analysis) Commendation Award for Operations