alesia rivera

Robotic Automation Manager at Infogain

Military and Government approval financial online process - technical solutions for commercial and government customers in areas such as financial management, systems integration, performance improvement, call center management, asset management, and network and systems management.

Creating and developing GUI and applications for reservation offices.

Creating and developing business documentation for the Corporate Project Management Office.

Responsible for documenting Scoring Technologies and Assessments for grades K thru 12. Position involves documenting the systems and GUI, using Word, Eclipse, Visio, screenshots,Compase Rose, Rational Rose, image editing, and growing knowledge of scoring and deduplication.

Monitor/oversee activities of Dom/Int'l warehouses, solve problems, create/provide analytical reports, monitor performance, service standards for transportation services/warehouse.Work closely with the Director, Warehouse Ops to develop and implement systems/strategies to lower operating costs,provide analytical support. Ensure compliance, procedures, develop and implement new SOP as required.Monitor and oversee the daily activities of Dom/Intl warehouses and solve problems as necessary. Warehousing, inventory management, transportation. Excellent analytical and problem solving skills, Ability to work independently, Good organizational skills, Detail Oriented, Familiarity with statistical analysis techniques, The ability to develop strong working relationships with internal team members, customers, and vendors, Strong computer skills: database experience MS Access, SQL, MS Excel

* Define business and technical requirements, oversee,approve technical design, systems development, testing * Create and/or audit high level functional design, provide support to PM * Develops use-case analyses, recommends business process, procedures to capitalize on technology, leverages other systems/functional experts to document data and process flows * Serves as a knowledgeable resource/consultant to stakeholders, other Systems associates re: product capabilities, business processes, change impacts, integration with other systems * Participates in and signs off on technical design reviews, component/code reviews and test results reviews to ensure that business requirements are met, confers with assigned project team to provide technical advice and resolve problems * Facilitates assessment of current technology capabilities, issues and opportunities

* Trained customers continuously on Sabre Reservation System functionality, campaign performance and provided the client with recommendations for optimization * Account Manger for a Fortune 100 company of 1.35 Billion Revenue in 2006 * Account renewal 99% * Implemented and tested group products, i.e. BSG, GMR and GMT * Provide account management, implementations to completion for new and current Global customers * Saved account over $5K allowing access a different environment while testing new applications * Work with various departments within the company to ensure customer requests, enhancements for future developments handled appropriately and in a timely manner * Achieved a savings of $700.00 per month by implementing a change within the hotel program * Trained two large call-centers on corporate and leisure bookings * Customer on-site visit every month to ensure visibility and trust using Power Point * 100% response from customers on a customer satisfaction survey

* Technical Consultant to Field employees, Corporations and Travel Agencies with Sabre Products, emerging technologies, GetThere, WAN, Frame Relay, VPN and Remote Access PM heavily used, email and Internet connectivity; support products to run with Corporation’s network and/or 3rd party apps Prioritized system defects reported * Budgeted for Demonstration and Workshop room, upgraded from Windows 95 to 98 to XP Created a plan from X.25 to IP connectivity Designed, updated Divisional web pages using FrontPage * Developed implemented processes to improve customer satisfaction * Used Evoke,Web cam * Facilitate bi-weekly Product Update calls for all Field Employees * Sabre Scribe training and creation of scripts for their Enterprise, QIK Development, and deployment of Turbo Sabre * Presentations to Field Technicians on Processes, Implementations and Network Connectivity, Sabre Product and GetThere knowledge * Circle of Excellence winner (Employee of the year for Western Division)