Alexander Kudriashov

As an Account Manager specializing in restaurant automation, I support leading international F&B brands across the Middle East, Africa, and Asia. With a strong focus on project management and client success, I’ve helped drive digital transformation for major clients including Papa John’s (Qatar, Kenya, Oman, DRC), Marks & Spencer (UAE, Qatar, Kuwait, Oman, KSA, Bahrain, Singapore), Carrefour, and the Shahia Group. Key achievements: • Successfully launched Papa John's operations in Kenya, DRC and Oman. • Led the implementation of restaurant tech solutions across all Marks & Spencer markets in the region. • Scaled the number of Papa John's restaurants under my management from 38 to 95. • Oversaw the launch of our company’s first self-service Kiosks in Qatar. • Managing project deliverables on time, within budget and with high quality. • Delivered an advanced Drive Thru integration, enhancing operational efficiency and customer experience. I work closely with technical teams and stakeholders to roll out integrations, implement automation tools, and ensure smooth operations for clients in UAE, Qatar, Kuwait, Oman, KSA, Bahrain, Singapore, Kenya, and the DRC.

- Reach out to potential and existing customers to promote the company’s services. - Handle inbound and outbound calls, addressing customer inquiries and providing information about courses. - Assist customers in the sign-up process and guide them through available options. - Collect customer feedback on their satisfaction with the services provided. - Work closely with the sales and customer service teams to ensure a seamless client experience. - Contribute to the expansion of the customer base and overall growth of the company.

- Test a variety of products and applications to ensure their quality and functionality. - Identify bugs and provide detailed reports on issues encountered. - Conduct functional, performance, and usability testing to ensure smooth user experiences. - Collaborate closely with development teams to address and resolve defects. - Contribute to the delivery of high-quality software and applications.