Alejandro Rivera

Respond to customer concerns appropriately and professionally, while upholding policy and procedure. Communicate with peers and leaders effectively to ensure daily operations run smoothly. Extensive troubleshooting of Apple devices. Effectively identify unique customer and business needs. Mentor and be mentored by team members to be able to make the team stronger.

I worked selling computers and computer merchandise at Fry's Electronics. On the sales floor, I worked to meet customers needs within their budget and keep the workflow productive and on track to meet the teams sales goals.

Through my time in the service department, I worked helping customers troubleshoot their desktops, laptops,. As a supervisor, I was in charge of assigning tasks to a small team (5-7) of technicians to best suit their strengths and keep the team moving forward towards our weekly projections. Along with customer computers, I worked with a small team to maintain and fix computers in store to keep other store operations on track. Lastly, I worked to open and close the department in the store both with a team and alone.