Alejandra Freymann Blohm

• Conducting background research on prospects to understand their business, needs, and growth potential. • Initiating first contact through calls, emails, and outreach sequences. • Pre-qualifying leads based on strategic fit, budget, goals, and marketing readiness. • Guiding prospects through the initial steps of our application and booking process. • Coordinating with the sales team to ensure a smooth handoff and well-prepared discovery meetings. • Maintaining structured communication with interested companies and supporting them throughout the funnel. Purpose of the role: To create meaningful first-touch interactions that drive strong, well-qualified opportunities for the agency—allowing the sales team to focus on strategic conversations and closing high-value partnerships.

• Oversee financial operations, including end-to-end billing, invoicing, and reconciliation using QuickBooks and ZZProcessor, ensuring 100% accuracy and timely reporting. CRM and Database organization. • Maintain and update the client database and sales pipelines in Airtable and Google Sheets, supporting cross-functional collaboration between sales and admin teams. • Prepare, track, and process vendor quotes, sales documentation, and government bid submissions, ensuring compliance with all standards and deadlines. • Deliver bilingual customer and vendor support via Slack, Outlook, and Zoom, handling inquiries, scheduling deliveries, and resolving issues efficiently. • Create and monitor internal dashboards in Monday.com to track operational metrics, sales performance, and task completion. • Strengthen client relationships through proactive follow-ups, detailed billing support, and reliable issue resolution, contributing to repeat sales and retention.

• Coordinated HR, operations, and administrative workflows for a cross-border legal and financial advisory firm, supporting teams across multiple time zones. • Managed end-to-end recruitment, including sourcing through LinkedIn and Workable, conducting first-round interviews, and ensuring candidate alignment with role requirements. • Oversaw internal and client billing using QuickBooks and Excel, tracking payments, issuing follow-ups, and maintaining accurate financial records. • Designed and managed project workflows in Airtable and Monday.com, ensuring executives and team members met deadlines and deliverables. • Led client communications via Slack, Outlook, and WhatsApp Business, building strong relationships and providing timely updates on service delivery. • Created and analyzed client satisfaction surveys in Google Forms, translating feedback into actionable insights and presentations using Google Slides. • Supported wellness and culture initiatives, leveraging Canva and Instagram to promote employee engagement. • Facilitated international client onboarding, investment tracking, and service coordination, ensuring seamless client experiences.

• Supported the full employee lifecycle by assisting in recruitment, onboarding, and training initiatives for various departments. • Coordinated interviews, managed candidate pipelines, and contributed to creating job postings and recruitment materials. • Assisted with employee engagement activities, including wellness initiatives and internal communications campaigns. • Helped streamline HR processes by maintaining accurate employee records and utilizing HRIS tools for data entry and reporting. • Collaborated with cross-functional teams to support organizational development projects and improve internal workflows. • Gained hands-on experience with HR analytics, preparing reports on turnover, recruitment metrics, and employee feedback.

• Delivered bilingual (English/Spanish) translations of regulatory, medical, and technical documentation for pharmaceutical and technology clients. • Ensured accuracy and compliance with industry-specific terminology and global regulatory standards using SDL Trados Studio and MemoQ. • Edited and quality-checked documentation, maintaining consistency in tone, style, and legal/technical vocabulary. • Managed project deliverables and version control across Dropbox, Google Drive, and Slack, ensuring on-time delivery for international teams. • Created and maintained custom glossaries and terminology databases in Google Sheets, improving translation quality and turnaround time.

• Supported clinical care operations by managing appointments, patient communications, and medical data using Excel, Google Calendar, and custom EMR tools. • Created and scheduled digital marketing campaigns via Facebook Business Manager and Instagram Insights, increasing patient engagement across multiple channels. • Produced social media and educational content using Canva and video editing tools (iMovie, Adobe Video Editor) for YouTube, Instagram, and Facebook. • Coordinated nutritional planning documentation and collaborated with international partners to ensure continuity of care. • Implemented file organization systems in Google Drive, improving access to patient records and treatment plans. • Acted as the first point of contact for patients, providing empathetic support, monitoring satisfaction, and conducting follow-ups to improve overall experience.

• Digital Marketing Support: Canva, Facebook Business Manager, Instagram Insights, YouTube content management. • Administrative Support: Appointment scheduling, file organization, and document management in Google Drive and Excel. • Content Creation: Graphic design and basic video editing (iMovie, Adobe Video Editor). • Data Tracking: Monitoring social media analytics and campaign performance. • Collaboration: Coordinating nutritional planning documentation with international partners.