Alefe Consoli Pimpão

• Manage 250 corporate clients (B2B), including medium and large companies with a focus on technological solutions in Telecom, IT, Infrastructure, Cloud, PABX in the cloud, omnichannel, data center, hosting, and collocation. • Analyze the customer’s corporate structure to scale the most appropriate technological solutions. • Build and maintain strong partnerships in order to understand customer needs and expectations to improve their experience and increase satisfaction. • Expand solutions for existing customers while increasing added value and customer experience. • Spearhead active inbound and outbound prospecting so as to expand the customer base. • Serve as a focal point for communication between client and company for solving problems quickly and ensuring satisfaction. • Provide internal training in the IT/Infrastructure sector. • Negotiate terms that maximize value for both parties and develop strategies to achieve and exceed revenue targets. • Monitor performance so as to adjust strategies to make sure that the targets and expected results are reached.

• Managed and trained the team of consultants, empowering them at all stages of sales prospecting from approach techniques all the way to closing the deal and communicating with customers. • Implemented strategies to expand the customer base and grow the portfolio by guiding active prospects. • Led the entire consulting cycle, ensuring the delivery of high quality customized solutions and managing the continuous relationship with customers. • Identified upselling opportunities to increase revenue through additional solutions for customers. • Helped more than 50 B2C clients achieve their financial goals by offering solutions in personal finance, investment, and asset management, while developing skills in communication and negotiation. • Monitored the team and analyzed the results so as to optimize efficiency and make sure that the targets set were reached.

• Gained experience in the areas of buying and selling, contributing to the efficiency of commercial processes. • Negotiated with more than 30 suppliers, promoting agility in transactions. • Reviewed contracts and controls to ensure renegotiation deadlines and document organization. • Created spreadsheets to standardize infrastructure and network payments, reducing the processing time. • Led technical evaluations of installations linked to civil engineering to ensure the viability of projects. • Collaborated in meetings with strategic clients to address technical and commercial challenges.