Aldo Jesus Segundo Nava

INFRA BUILD IT SPECIALIST I @ Santander Digital Services

About

Cloud Infrastructure and Support Specialist with hands-on experience managing AWS services (ECS, EC2, Lambda, RDS, VPC, CloudWatch), Linux servers (Ubuntu 16.04 to 24.04), and incident response in production environments. I’m certified in AWS Solutions Architect Associate, AWS Cloud Practitioner, CCNA, and Fortinet, I recently earned my Certified Kubernetes Administrator (CKA), reinforcing my ability to deploy, manage, and troubleshoot production Kubernetes clusters. I work daily with tools like ServiceNow, Dynatrace, OpsGenie, and the Atlassian suite (Jira, Confluence) to ensure high service availability, improve documentation, and support cross-functional DevOps teams. I'm passionate about automation, problem-solving, and continuous learning in the Cloud and DevOps space. Currently open to new opportunities in Cloud Operations, DevOps, or Site Reliability Engineering.

Country

Mexico

City

Querétaro

Industry

Information Technology & Services

Skill

github actions, Terraform, Ansible, Kubernetes, Kubernetes Administration, Kubernetes Networking, Kubernetes Storage, Capacitación técnica, Colaboración en equipo, Resolución de problemas, Administración de sistemas, Resolución de incidencias, OpsGenie, Shell Scripting (Bash), Incident Management, Infrastructure Monitoring, Integración continua y entrega continua (CI/CD), DevOps, Amazon CloudWatch, Amazon Virtual Private Cloud (VPC)

Experience

INFRA BUILD IT SPECIALIST I

Santander Digital Services

2024-11 - Present · 1 yr 11 mos

Querétaro, Mexico

Diagnose and resolve technical incidents in AWS-based microservices environments, analyzing alerts and logs using Dynatrace, CloudWatch, ServiceNow, and OpsGenie. Conduct log-level investigation across ECS, EC2, Lambda, RDS, VPC, and Step Functions, identifying patterns and failure points to restore service performance. Document technical findings, fixes applied, and recurring issues in Confluence to support traceability, audits, and knowledge sharing. Actively contribute to improving incident handling processes and system documentation, collaborating with DevOps teams globally. Operate within regulated and high-availability environments, ensuring service continuity and SLA compliance.

IT Architect

Tralix

2023-7 - 2024-11 · 1 yr 5 mos

Querétaro, Querétaro, Mexico

Led Linux server administration and AWS support for distributed applications. Delivered internal training and contributed to compliance practices with data protection standards. Administered Linux Ubuntu servers (16.04 to 24.04) and databases: MySQL, MariaDB. Operated messaging systems like RabbitMQ, and supported AWS (EC2, RDS, S3, VPC, Lambda, IAM). Delivered internal training on cloud tools, monitoring, and compliance. Applied knowledge from INAI data protection certifications to daily operations. Maintained documentation with Jira and Confluence.

Automation Engineer – Python Developer

Huawei

2021-4 - 2023-7 · 2 yrs 4 mos

México

Developed automation tools using Python to reduce manual workload and optimize internal reporting and processes. Created scripts using pandas, numpy, Selenium, OpenPyXL for data handling and web automation. Automated reporting processes and integrated them into team workflows. Maintained version control using Git and collaborated with engineering teams to increase efficiency.

IT Support Specialist

Hotel Xcaret México

2019-8 - 2019-12 · 5 mos

Playa del Carmen, Quintana Roo, México

Provided first-line support in a hospitality setting, assisting staff and guests with technical issues and contributing to daily IT operations. Resolved hardware/software/network incidents. Provided support for POS, printers, and infrastructure under senior guidance. Assisted in documenting incidents and support procedures.