Embun Ramadhana Khalda

Operations and Order Administrator

About

I am a Management graduate with a Diploma in Hospitality and professional experience in administrative support, customer service, and operations. Over the past few years, I have developed a strong focus on ecommerce and cross-border logistics, specifically managing order fulfillment for the China and Japan markets.I am known for being organized, detail-oriented, and responsive in fast-paced environments. I have hands-on experience in managing documentation, calculating costs including import duties, and ensuring financial accuracy in daily transactions.I am proficient in English and am currently improving my Mandarin (HSK 3 in progress). I am looking for administrative or coordination roles where I can help keep operations running efficiently and smoothly.

Country

Indonesia

City

Bekasi

Industry

Hospitality

Skill

Time Management, Microsoft Office, Microsoft Word, Microsoft Excel, Data Entry, Team Coordination, Teamwork, Communication, Administrative Assistance, Mandarin, Customer Service Representatives, Customer Service, Customer Support, Office Administration, Chinese, Front Office Operations, English, Phone Etiquette, Receptionist Duties

Experience

Operations and Order Administrator

Teman Hedon ID

2025-1 - Present · 1 yr 9 mos

Kota Bekasi

- Manage customer inquiries and preorder listings for products sourced from Chinese e-commerce platforms like Taobao. - Handle complex pricing by calculating exchange rates and import taxes (customs duties) to provide accurate rates. - Monitor daily payments and financial mutations from bank and QRIS to ensure data matches in Google Sheets. - Coordinate with internal teams to track international shipping and provide regular updates to 70+ active community members.

Sales and Support Administrator

Teman Hedon ID

2020-12 - 2021-5 · 6 mos

Kota Bekasi

- Managed order processing and documentation for the Japanese market, including both online and offline store purchases. - Coordinated with internal teams (purchasing, invoicing, and shipping) to ensure smooth operations and fulfillment. - Handled customer inquiries via social media with clear and timely responses to maintain good relationships. - Organized customer data and order tracking to ensure zero errors in final delivery.

Front Office Assistant

Nilai Springs Resort Hotel

2017-10 - 2018-3 · 6 mos

Nilai, Negeri Sembilan, Malaysia

- Managed guest administration including check-in, check-out, and reservations using the hotel system (PMS). - Provided professional guest services in English, handling inquiries and service requests in a multicultural environment. - Handled high-pressure situations, including managing room assignments for large groups and transit passengers during late-night shifts. - Coordinated with multiple departments to fulfill guest needs and assisted in transportation scheduling.