Alda Itzel L.

IT Professional interested in E-commerce, Project Management, IT Business Analysis, and small business consulting. Independent online seller. Independent executing virtual services (administrative asistance on short therm projects, consulting, advicing) Volunteer in various social causes.

Main Achievements: -Integrate the IT Business Partners in the bimonthly strategic meetings of each of the business areas. • Integrate the figure of the IT Business Partner in the PMO project monitoring meetings, to help solve the aspects that had stopped the projects. • Integrate IT Business Partners in the budgetary meetings of each of the BUs. • Improve communication between the HR, Legal and Legal areas with IT area. • Help finish 3 HR projects that were stopped since 2011. Responsabilities: • To be the central point of contact between IT Department and functional areas / BUs of the company (in this case: HHRR, Legal and IT) and external suppliers to manage various requests for technological requirements towards the IT area. • Push the development and implementation of solutions and their successful introduction into the Organization and with customers. • Collaborate with BUs, IT and Finance areas to develop annual budgets for acquisition or improvement of technology for the business areas in charge. • Develop solutions and business cases for new investments or improvements. • Understand and analyze needs of BUs to make recommendations and plans according to what was required. • Analyze relevant information regarding processes, services and solutions, issue recommendations and create business cases for the business to present to their corresponding executive management. • Create a shared vision of the solution and facilitate the decision making comparisons of the benefits among the different possibilities of solution to cover the needs. • Create awareness towards all those involved about the lifetimes of the solutions. • Collaborate with PMO and supervise the development of the cycle of the chosen solutions, from their begining until the implementation of projects and help to maximize the positive impact on the organization. • Identify, review and evaluate new opportunities of solutions to cover the unmet needs of customers (functional areas -BUs).

Main Achiviements: -Internalization and stabilization of the payroll system -Decrease of 40% of external and internal HR system development services, consultancy and maintenance related costs - Integration of the HR departments and people through technology. - Improvement of the efficiency and communication flow oft he HR departments through internal processes reorganizing. - Alignment and local implementation of, at least, 5 global projects for HR (e-recruitment, Development and Talent Succession, LMS, Personnel Movements, Intranet and Corporate Website) Main Responsibilities: Integrate all processes and systems of the Human Resources area through:. -Manage and follow up technological projects required by the Human Resources area, evaluate solutions to increase productivity and reduce process complexity, manage and follow up user requests. -Be the liasion between the HR business and ​Local /Global ​IT staff , Global HRIT Staff (or external IT solutions suppliers) to clarify the business needs and coordinate the timely projects delivering in the required form and functionality. -Advice and support the client-user IT (HR departments) in the methodologies applicable to request, monitoring, budgeting and delivery of technology solutions. develop self training expertise in HR business processes to ​provide practical technological solutions to internal clients. -Leading global HR technology projects implementation related to corporate strategy, ensuring they are aligned with global requirements. -Monitoring the availability and good performance of the HR systems to ensure the information is accurate and timely. -Coordinate the content update in the local corporate Website and local Intranet, and be sure of their proper technical availability. -Participate actively in the development of the Local HR Strategy, as a direct staff of the Human Resources Director. -Volunteer in various social causes

Lotus Domino Server Administration 7.02 (Mail Applications). Lotus Notes Clients v.7.02 Technical support Lotus users training and developing of users manuals Key User SD Module First Level Tecnical Support in SAP System operation (Modules: SD, EDI and JIT, PP, MM and WM). Training to SAP users Development and Implementation of SAP Transactions Manuals with the company customization. General Technical Support (Hardware, Software, Networks, etc.). Support in the documentation of Systems Area (Assets inventory, Infrastructure configurations, etc.).

Main Function: Ensure the continuos operation and availability of computer and communication systems (network, servers, personal computing and Software providers) required for the company Main Responsibilities: Testing, installation, configuration and mantainance of software and hardware in personal computers (Mac and Windows environments). Provide technical support and user training to all areas in the company. Backups administration of information systems in general Supervision of the operation of computer equipment in general. Developing of projects in order to optimize the cutting edge of technology and computer science, and general information of the company. Maintain all hardware and systems installed in the network, since its installation, adjustment and final deployment. Stay current on market innovations regarding hardware software, communications, security, programming, etc.. Serving new requests to coordinate changes to current software. Evaluation and coordination of external IT services and products providers and administration and follow up of existing contracts.

Lotus Server Administration 5011 (Mail and Applications). Corporate Antivirus Console Administration (Symantec Antivirus), Windows NT 4.0 and 2000 servers Administration. Installation, configuration and maintenance of servers with above operating systems. Proxy ISA Server Management, DNS Management, Web Pages Publishing through Internet Information Server 5 .. Prevention and Response of Security Incidents at the corporate level (Vulnerability Analysis, Coordination of security assesments, Evaluation of Security Software, Detection of possible attacks within the Network. Keeping up to date Software Reviews and releases, Development and Implementation security corporate policies, etc). Training for tecnical support staff and final users Second Level Support to Service engineers in terms of hardware, Windows, Office, Networks and Lotus Notes. Personal and Remote Tecnical Support (telephone, PC-Anywhere) t Ensure the availability and continuity of corporate Information Systems and Services (mail, internet, home made systems, etc.) Coordination and Supervision of support personnel (3 engineers) to meet and finish on time service orders. -Volunteer in various social causes