Alan Soliz

I play a key role in delivering high-quality iOS mobile applications that is actively used in their retail experience for a high profile client by leading thorough manual testing, validating new features, and ensuring bug fixes perform flawlessly across multiple devices. I excel at identifying and resolving defects with precise documentation, and I translate technical requirements into actionable, detailed test plans and cases. By partnering closely with cross-functional teams, I help drive smooth, on-time product releases while minimizing risks—consistently contributing to improved product stability, user satisfaction, and overall release quality.

As an Eligibility Services Technician, I specialize in determining and maintaining eligibility for a variety of public assistance programs, ensuring that individuals and families in our community receive essential services. My role involves conducting interviews, verifying sensitive documentation, and navigating complex eligibility criteria while providing clear and compassionate service. I thrive in fast-paced, detail-oriented environments and am committed to supporting the well-being of those I serve through accurate, ethical, and efficient case management.

• Coordinated cross-functional teams to launch 2 priority projects ahead of schedule, improving client satisfaction. • Designed and executed automated test scripts using Applitools and WebDriver I/O to validate cross-browser compatibility for high-visibility projects. • Enhanced automation frameworks by integrating Jenkins for CI/CD, reducing test execution time by 30%. • Authored detailed test plans and cases in Jira, improving defect identification accuracy. • Used tools like Chrome DevTools to identify and debug software defects, reducing defect resolution time. • Drafted comprehensive bug reports in Radar, ensuring a 95% reproduction accuracy for development teams.

• Directed a team of 2-4 QA engineers to implement automation frameworks, delivering 10+ projects on time with 98% defect-free rates. • Reduced onboarding time by 50% by creating a comprehensive welcome packet covering company policies, Agile principles, and QA best practices, improving new hires’ productivity within 2 weeks. • Deployed REST Assured with Cucumber BDD to automate API testing, reducing regression efforts by 40% and enhancing cross-team collaboration through reusable components. • Integrated CI/CD pipelines via Jenkins, enabling early defect detection and reducing manual testing efforts by 30%, while ensuring consistent execution across environments. • Established QA processes for release approvals and bug escalation, improving resource allocation efficiency by 25% and reducing critical defects by 15%. • Mentored a junior QA engineer, increasing team productivity and contributing to higher engagement and retention rates within the QA organization. • Acted as a product manager liaison, defining acceptance criteria and streamlining communication between business and technical teams, reducing sprint delays.

• Led QA efforts for flagship projects FunChat™ and DXP, overseeing testing strategies and ensuring defect-free releases. • Directed a QA team of 5 to deliver FunChat™, a cross-platform app, by implementing rigorous functional and performance testing, resulting in a seamless user experience across devices. • Conducted end-to-end testing for DXP advertising platform for clients like Chiquita and Ace Hardware, ensuring an improvement in ad delivery accuracy.

• Conducted functional and compatibility testing for high-profile mobile apps like Wallpaper Universe and YouTones, ensuring a 98% user satisfaction rate. • Authored detailed test cases using MS Excel and Tricentis qTest, ensuring seamless functionality across diverse mobile devices. • Created actionable bug reports in Jira, enhancing defect resolution rates by 25% through clear and reproducible steps. • Compiled comprehensive test reports summarizing test execution and defect trends, providing insights that reduced regression testing time by 15%.

• Achieved top-ranking sales status for eight consecutive months, contributing to an increase in overall team sales revenue. • Exceeded sales targets during peak seasons through strategic upselling, earning the Salesperson of the Year award and driving record-breaking holiday revenue. • Increased sales among Spanish-speaking clients through targeted outreach to local businesses and personalized service. • Fostered a high-performance culture by mentoring team members, contributing to an improvement in overall team sales metrics. • Delivered outstanding customer support for connectivity issues and account services, achieving a high satisfaction rate as measured by customer feedback surveys.

• Delivered exceptional customer service by providing product information and styling advice, contributing to an increase in repeat customers. • Boosted sales by promoting new product lines and enrolling new customers each month in BR’s rewards program, enhancing customer retention. • Streamlined inventory management by reorganizing shelves and displays, reducing customer search times and increasing store efficiency. •Processed 50+ daily transactions with 100% accuracy, facilitating new credit inquiries and ensuring a smooth checkout experience.