Alan Sepe

Lead custodial and event-support operations across a university campus environment, supporting academic buildings, residence halls, athletics, conferences, orientation, commencement, and large-scale campus events. Oversee daily custodial operations, staff assignments, quality follow-up, work request response, building readiness, vendor coordination, and cross-functional support with Residential Life, Events, Athletics, Dining, HR, Finance, and Facilities leadership. Coordinate summer turnover and conference operations, including residence hall cleaning, linen/vendor support, room inspections, event setups, work request tracking, pest control follow-up, and building readiness for incoming groups. Manage and support union custodial staff and supervisory teams across multiple shifts, including attendance follow-up, employee accountability, scheduling needs, performance conversations, and operational communication. Identify process improvements and cost-saving opportunities related to supplies, paper products, chemical programs, vendor services, work order intake, and campus service delivery. Served in expanded interim leadership capacity supporting broader Facilities operations, including coordination across custodial, grounds, locksmiths, carpenters, and painters.

Managed daily environmental services and operations support in a high-volume healthcare environment with strict service, safety, and cleanliness standards. Coordinated staff assignments, service response, room/area readiness, quality checks, and communication with hospital departments to support patient care and operational needs. Supported employee accountability, workflow improvement, issue resolution, and leadership communication in a fast-paced, compliance-focused setting. Built experience managing under pressure in a hospital environment where service response, communication, and operational follow-through were critical.

Led service operations for a Boston-area extended-stay Marriott property, supporting front office, housekeeping, guest services, room readiness, and brand-standard execution. Managed daily hotel operations across guest-facing and back-of-house teams, including arrivals, room status, service recovery, staffing needs, inspections, and operational follow-up. Partnered with maintenance, housekeeping, front office, vendors, and leadership to support guest satisfaction, labor coordination, and property performance. Developed broader hospitality leadership experience across rooms operations, service standards, guest experience, and cross-department execution.

Managed Rooms Division operations in a high-volume airport hotel environment, supporting front office, housekeeping, room readiness, VIP requests, guest satisfaction, and daily operational flow. Coordinated with housekeeping, front desk, maintenance, and leadership teams to manage occupancy demands, room status, service recovery, and operational priorities. Supported guest satisfaction initiatives, staffing coordination, special requests, inspection follow-up, and day-to-day rooms operations.

Supported housekeeping department leadership in a large union hotel environment, including room assignments, inspections, productivity follow-up, public area standards, staffing needs, and daily room readiness. Worked closely with front office and maintenance teams to meet occupancy demands, resolve guest issues, support VIP rooms, and maintain cleanliness standards. Built strong operational discipline in labor coordination, inspection routines, service recovery, team communication, and high-pressure hotel turnover.

Managed front office operations, including guest arrivals and departures, service recovery, room coordination, VIP requests, team supervision, and daily communication with housekeeping and maintenance. Supported guest satisfaction, staff training, issue resolution, cash/shift controls, room status coordination, and operational handoffs across hotel departments. Developed a strong foundation in hospitality operations, customer service, leadership communication, and fast-paced service recovery.

Supported boutique hotel operations across front desk, guest services, reservations, housekeeping oversight, property tours, social media, and event coordination. Assisted with corporate, charity, wedding, and hospitality events while gaining early hands-on experience in rooms operations, guest communication, property readiness, and service delivery. Recognized by ownership for professionalism, loyalty, conscientious work, and willingness to support multiple areas of the operation.