Alan Phelan

Re-built a global technology organization with an extended team of 500+ across 12 markets, establishing a unified operating model balancing execution, change, and transformation. Transformed operations and established a strong engineering and network team to support vertical business units, migrating dozens of critical platforms from Tier I Data Center to the Cloud (AWS/GCP primarily) with zero customer impact. Drove resiliency across the network and engineering stack, reducing network incidents by 15% and establishing measurable improvements in platform stability and engineering delivery. Championed AI integration in operations as a strategic growth lever — deploying MCP interfaces and LLM models to streamline troubleshooting — reducing MTTR significantly across operations and engineering functions. Supported a portfolio governance model — streamlining demand intake, prioritization, and delivery cadence — reducing time-to-delivery from months to weeks and increasing on-time project completion.

Progressed to SVP, Internal Audit for Cyber and Technology disciplines, before being recruited to lead global technology operations at Dun & Bradstreet (Fortune 500)

A senior technology risk executive with a proven record of building and leading enterprise-wide risk, audit, and compliance programs across complex, highly regulated financial services environments. Skilled at translating technology risk into actionable insights for Boards, executive leadership, and regulatory bodies, while driving measurable reductions in audit findings and regulatory exposure. Demonstrates deep expertise across IT governance, GRC, FFIEC compliance, business resiliency, and cybersecurity frameworks, with the ability to establish scalable control infrastructures and high-performing teams. Adept at navigating dual-reporting structures and aligning first and second lines of defense around a shared risk culture. Known for forging strong cross-functional partnerships and leading enterprise programs through periods of significant organizational change, including large-scale mergers and integrations.

Managed the ongoing risk, audit, and compliance posture for the infrastructure organization, including end-to-end Disaster Recovery compliance. This improved operational execution of technology services. Maintained and evolved the IT risk profile across the technology landscape while serving as the Global Disaster Recovery leader. Cultivated direct relationships with Enterprise Risk Management, Internal Audit, and Third Party Risk Management, and partnered closely with the Cybersecurity team to jointly execute a NIST CSF framework. Ensured regulatory compliance across multiple jurisdictions, including FFIEC, US, FICA, and EMEA requirements. Led the automation of compliance evidence collection and management through implementation of an enterprise-grade GRC solution.

Led the Infrastructure European Operations team, providing technology support across business platforms in Germany, the United Kingdom, Slovakia, and the CEE/SEE region. Oversaw a Global Command Center and managed the full suite of regional ITIL disciplines, including incident, problem, and change management, as well as Data Center operations, Disaster Recovery, and end-user computing. Additionally served as Statutory Director for First Data Slovakia, carrying formal legal and governance responsibilities in that capacity.

Established Wipro’s first European data center presence by leading the acquisition and operationalization of Citibank's former Tier III facility in Meerbusch, Germany (1,700 sqm raised floor), enabling Wipro to deliver mainframe and distributed and cloud services across Europe — a facility later valued as part of a $405M acquisition in 2018.

Established a global delivery model expanding operational footprint through an offshore center of excellence including Pune & Bangalore with a 200+ team

Management of mainframe systems (performance and capacity planning); Distributed Systems driving the execution of outsourced major migrations.

Responsible for performance, capacity planning and MIS information systems for AIB Group Data Centers in Dublin, Ireland.