Alan K.

• Head of the Telco Division including a team of 15+. • Primary contact for trading all obsolescence, contributing additional revenue trading globally with specific Technology products. • Planning and driving the overall supply chain strategy, including forecasting, and budgeting, identifying growth opportunities within existing and new channels. • Managing a number of B2C e-stores and B2B e-stores. • Developed a robust network of global channel partners, performing effective negotiations and speeding up sales and distribution. • Allocating KPIs across the team to meet specific goals and using metrics such as quarterly QBRs with clients to identify and continuously meet their requirements. • Achieved all sales targets over seven years to date. • Instituted process changes in the sales workflow and resolved bottlenecks, enabling the team to respond quicker and operate more efficiently. • Ensuring continuous service improvement, for example, using data insights from customer survey tools for the care team for B2C portals. • Devised sustainable ways to increase margin.

• Managed several projects end to end, including multiple IT implementations - software rollouts, migration to the Samsung Hybris platform and collaborated with the IT team for a successful SAP integration project

• Managed up to 30 stores' productivity, stock optimisation and efficiency, deputised for the Regional Manager and was awarded a "Star A" Performance Rating. • Managed over 100 employees, including performance review, career progression, training, development, and recruitment. • Brand Ambassador for the payroll system, managing over 30 stores hours budgets, overspend, holidays and compliance. • Achieved cost savings and limited shrinkage across stores by conducting weekly stock take and monthly audits, controlling costs through P&L Reports to senior managers. • Delivered monthly coaching sessions for existing management to improve performance and set goals and provided new manager onboarding training to ensure best practices. • Influenced the marketing team to promote stores externally and developed relationships with external partners to promote the business.