alan kennard

* Responsible for managing the implementation of AIRCOM Server software, including ACS products (GarFlite) to the highest professional standards. * Assist AIRCOM Server software Delivery engineering in the clarification of customer requirements * Implementing and supporting customers within a VM environment within a third party Hosting * centre (Eclipse). * Ensuring effective management of project and scope. * Recognizing additional opportunities and act in partnership with product teams. * Mission reports and regular updates to customer and internal SITA management * Managed requirement capture delivery and customised solutions * Provided pre-sales technical support to GraFlite customer server software. * Provide technical and functional training on AIRCOM Server software and SITA staff * Managing the team supporting staff appraisals * Team development

* Responsible for managing the implementation of GraFlite server software at customer locations performing the installation and integration into the customer’s environment and other SITA products, on time and on budget to the satisfaction of the customer. * Managed requirement capture delivery and customised solutions * Provided pre-sales technical support to GraFlite customer server software. * Installation of communications equipment via Eicon SNA and X25 cards * Planning complex installations and deploying resourses * Organising training for successful deployment * Project planning and regular discussion with the customer and implementation teams.

* Responsible for second/third level support from Helpdesk and onward escalation to development teams. * Supporting the development activities of the Flight Planning product and customer requests. * Testing of Graphical applications interfacing with Flight Planning system (GraFlite 2.2/3.00) * Training staff of new service supplier to defined standards so at the end of the period they were fully aware of department procedures. * Configuring and deploying Computer Flight Plan Formats (CFP)

* Responsible for supporting the Flight planning system, insuring that customer flight plans are delivered accurate and above all are safe and in accordance to FAA/CAA, Eurocontrol regulations. * Action specific tasks related to daily handover sheet. * Supporting data ingest activities e.g. WAFC Weather centre * Surface Weather and Notam data ingest and customer support. * Produced and updated Flight briefing data, including flight plans, NOTAMS, METARS, TAFS, and wind charts. * Generated and filed computer and ATC flight plans, in accordance with FAA/CAA, Eurocontrol, and company regulations. * Planned company flights on the most economical basis, including the use of re-dispatch. * Production system outages responding and supporting technical teams. Supporting documentation related to the occurrence report in accordance to ITIL. * Ensured the safe and on time dispatch of all company flights. * Developing and completing training courses for customers. * Application testing for GraFlite 2.1/2/3.00

Resolving technical support issue on a case by case basis either discussing with the end user or resolving remotely. Processing customer orders and provision and implementation of security equipment. Liaising with internal teams to facilitate a smooth implementation. General correspondence, specifications. Engaging with engineers both locally and within the region.

* Department Manager * Assisting and supporting the business in supply and replenishment stock. * Managing the stockroom team * Supporting internal department * Assisting in seasonal adjustments in the business. * Supporting deliveries with high value secure stock.

* Sales assistant / Cycle Repairs / Car Parts * General Sales role with additional duties related to cycle repairs and car parts. * Customer service and supporting shop floor requests. * Dealing with complaints * Cycle repairs

Head of Flight Operations & Navigation Service Operations at SITAONAIR