Alan Cruz

Senior Talent Sourcer specialised in headhunting and strategic pipeline development for mid-senior and senior roles across multiple regions. – Headhunting and sourcing of mid-senior and senior talent, focusing on specialised, non-volume recruitment – Identification and engagement of passive candidates through targeted outreach and market mapping – Strategic talent pipeline development for critical and hard-to-fill roles – Cross-regional sourcing across LATAM and international markets, including Kenya and other African markets – Multichannel sourcing using advanced recruitment tools and job boards: LinkedIn Recruiter, Distro, Boomerang, Computrabajo, Fuzu, Indeed, Pandapé – Candidate tracking and pipeline management through ATS platforms such as CEIPAL – Initial screening and qualification of candidates based on seniority, technical fit, business impact, and cultural alignment – Collaboration with recruiters, hiring managers, and stakeholders to deliver high-quality shortlists – Contribution to improvements in time-to-hire, candidate quality, and recruitment efficiency

B2C Sales Representative supporting the U.S. market for Angi Inc., a leading digital marketplace connecting homeowners with trusted home service professionals. – Managed high-volume inbound and outbound sales interactions with U.S. customers seeking home service solutions – Converted qualified leads into confirmed bookings by closing sales in real time, securely processing credit card payments, and scheduling service appointments – Executed warm and cold calling strategies to engage prospects, increase lead conversion, and drive revenue growth – Applied upselling and cross-selling techniques to maximize average order value and expand service adoption – Conducted customer surveys and post-service follow-ups to enhance service quality and strengthen the overall customer experience – Leveraged Genesys (CCaaS contact center platform) integrated with internal CRM and lead management systems to manage customer interactions, bookings, and sales pipelines. – Operated in a high-performance, metrics-driven environment with KPIs including conversion rate, booking rate, revenue generation, and customer satisfaction scores – Analyzed sales and operational performance using Excel, Google Sheets, Microsoft tools, and Power BI dashboards to identify trends and support data-driven decisions

picking, packing, recepción, despacho, manejo de montacargas y apiladores,

Servicio de Limpieza y operaciones Generales. Trabajo en equipo y mucha dedicación.