Alain Durand

Pioneer SME in B2B Healthcare Services in Indonesia, addressing medical needs for both MNC and local businesses. As head of all business units, including Medical & Travel Assistance, Clinics, and Remote Site Medical Services, I led a team of 145 professionals across the Indonesian archipelago. Achievements: Strategic Vendor Development: Designed and implemented a systematic approach, securing pre-qualification as a vendor for 80% of O&G supermajors and 70% of other key players in the extraction industry. Increased tender participation from an average of 12 to over 20 per year. Key Account Success: Successfully acquired and renewed two major accounts with a combined value exceeding USD 1.3 million. Operational Excellence: Managed 32 onsite clinics and engaged with key local stakeholders in remote areas. Implemented stringent OPEX controls, achieving an EBITDA of +22% alongside steady top-line growth of +17%. Service Innovation: In collaboration with clients, co-created a Mobile Medical Check-Ups concept, enabling onsite medical examinations for thousands of workers. This innovation reduced costs, enhanced quality, and minimized work hour losses, ensuring uninterrupted operations in the high-stakes extraction industry. Integrated Healthcare Solutions: Addressed the challenges of a fragmented healthcare system by launching the first Occupational Health clinic in Jakarta and establishing a call center supporting nearly 1 million policyholders. These initiatives solidified our position as a leader in integrated healthcare, streamlining services and delivering significant value to clients.

Urgences-Sante 144 is the EMD providing Geneva population with Pre-Hospital Emergency Care in dispatching appropriate response teams (ambulances, helicopters, doctors, etc.). Managing 15 staffs who were answering 60’000 calls and coordinating over 18’000 urgent missions per year, fine-tuning PPP with key-actors from the pre-hospital care industry, I developed my leadership and organizational skills under tremendous pressure and exposure. I worked on special projects, notably cross-border collaboration with French Emergency Services, and medical organization of EURO 2008 football tournament. Achievements: We relied on manual processes, causing inefficiencies in managing urgent calls. Implementing a Dispatch Assistance System cut the call-to-dispatch time by 55%, reducing turnaround by nearly 2 minutes and proving IT innovation a game-changer. Ensuring equal access to emergency care was challenging. By reviewing team distribution and response times, we aligned our set-up to serve the population effectively.

Working for a private Ambulance Service Company, part of the 144 Emergency network of accreditated EMS. I performed 3’500 emergency missions, 1’700 inter-hospitals transports and 1’300 International assistance missions.

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