alaa zewail

senior service operation engineer

About

Seeking a full time position in a successful organization, which values its employees, to enhance, and develop my interpersonal and technical skills, to be distinguished in my field and to make unique achievement

Country

egypt

City

egypt

Industry

mechanical or industrial engineering

Skill

maintenance management, negotiation, project planning, team leadership, customer satisfaction, engineering, autocad, electrical engineering, microsoft office, procurement, continuous improvement, analysis, teamwork, management, strategic planning, problem solving, customer service, electricians, commissioning, diagnostic and troubleshooting, sales operations

Experience

senior service operation engineer

maintenance engineer

schindler elevator corporation (u.s.)

2010-1 - Present · 16 yrs 9 mos

* Optimize zone staffing of over 50 service technicians by planning personnel needs * Including route organization workloads and training. * Manage and follow up customers’ claims and complaints. * Plan, supervise, and follow up preventive and corrective maintenance schedules for over * 300 units in reputable sites such as: Cairo tower, Intercontinental Semiramis, Four seasons, * and Conrad hotels. * Review, control and approve all concerns related to workers under one’s supervision (i.e. * time sheets, expenses, leaves …. etc). * Diagnose breakdown problems, analyze causes “using electrical wiring diagrams”, * recommend solutions, and set up corrective actions. * Manage problem solving of sick units. * Execute complex modernization and repairs process.

electrical maintenace engineer

schindler group

2010-3 - 2015-1 · 4 yrs 11 mos

* Optimize zone staffing of over 50 service technicians by planning personnel needs * Including route organization workloads and training. * Execute leadership to technicians in matters of customer and employee satisfaication, adding value to the business, quality of work and operational efficiency. * conduct periodical inspections ensuring fullfilment and customer satisfaction * Manage and follow up customers’ claims and complaints. * Plan, supervise, and follow up preventive and corrective maintenance schedules for over * 300 units in reputable sites such as: Cairo tower, Intercontinental Semiramis, Four seasons, * and Conrad hotels. * Review, control and approve all concerns related to workers under one’s supervision (i.e. * time sheets, expenses, leaves …. etc). * Diagnose breakdown problems, analyze causes “using electrical wiring diagrams”, * recommend solutions, and set up corrective actions. * Manage problem solving of sick units. * Execute complex modernization and repairs process.