anna-kaisa sillanpää

Keywords: ITIL v. 3 certified, Cobit, EAM, BPM, E2E, change management, outsourcing, IT-strategy, IT-services, leadership

During years 1995 and 2000 I worked at different assignment at Sonera for example Process Owner, Develpment manager and Information technology expert

From the beginning of the year 2012 I was responsible for managing IT services provided for the restaurants of Fazer Food Services including service purchase and agreements, billing, service levels and cost efficiency of the services. 09/2010-12/2011 Responsible for development and operations of BU´s restaurant IT-systems. Leader of 9 professionals. Worked with service providers Atea, Logica, Nets, Micros, IBM, Point, Nevtor Keywords: ITIL v. 3 certified, Cobit, EAM, BPM, E2E, change management, outsourcing, IT-strategy, IT-services, leadership

I was responsible of the operations and development of Digita´s administrative IT. I had the overall responsibility of company´s ICT-infrastructure development (workstations, servers, telecommunications etc.). One major task was to develop IT-strategy for the company. Worked with service providers Fujitsu, Satama Interactive, Sininen Meteoriitti, 3step-IT, Profit Consulting, Digia, Capgemini Keywords: ITIL v. 3 certified, Cobit, SLA, EAM, BPM, E2E, change management, outsourcing, IT-strategy, IT-services, leadership

Group manager at End2End management at Broadband Business Area, Common Systems, End2End management. The assignment included launcing End2End (E2E) management function in Finland to improve customer experience with methods and processes adopted from Swedish E2E management organization. Cross border manager of “Complex Products“ – team, the group included both Swedes and Finns. Keywords: ITIL v. 3 certified, Cobit, SLA, EAM, BPM, E2E, change management, outsourcing, IT-strategy, IT-services, leadership

Process owner of SAP Solution Manager tool at Corporate Systems (CS), Cross Competence Keywords: ITIL v. 3 certified, Cobit, SLA, EAM, BPM, E2E, change management, outsourcing, IT-strategy, SAP, IT-services, leadership

* Development manager at Business Enabling Systems, Demand and Efficiency (DEM) * Worked with: * Service level agreement (SLAs and OLAs) * Common working methods and processes * Combined supportive IT systems for the company’s key processes * Keywords: ITIL v. 3 certified, Cobit, SLA, EAM, BPM, E2E, change management, outsourcing, IT-strategy, IT-services, leadership

* Finance and Business Control , Business Advancement/Country Project Office * Worked with: * Development of IT-systems for project management as well as project portfolio management for strategic follow up of projects ( MS Project Server 2003, SAP xRPM) * Promote the change at processes and the ways of working in project management area * Keywords: ITIL v. 3 certified, Cobit, SLA, EAM, BPM, E2E, change management, outsourcing, IT-strategy, MS Project Server, IT-services, leadership * Worked with service providers Logica/CGI, Tieturi

Superior of the support and development team of the most important business application of network business area at Carrier´s Information Management. Worked with service provider TIeto.

Leader of Technology Service-department at Information Management. Overall responsibility of IT-infrastructure development (workstations, LAN servers, telecommunication connections, telephony services etc.). Participated to migration based synergy discussions concerning IT-infra area during Telia and Sonera merger. Worked with service providers HP, Novell, Microsoft, IBM Keywords: ITIL v. 2 certified, SLA, change management, AD, NDS, IT-strategy, IT-services, leadership

at Information Management, Technology Service-department Execute Sonera´s IT-infrastructure development programs and projects Participate to Sonera´s internal service level agreement establishment at infrastructure area Keywords: ITIL v.2 certified, SLA, change management, IT-services, leadership

Graduated 24th of February, 2012.