Akshay Gahlawat

As a Digital Project Manager at L&T Realty, I am dedicated to managing and delivering innovative digital solutions across diverse business functions, including Sales, Marketing, CRM, Design, HR, and Operations. My role focuses on leveraging advanced technologies to enhance processes, drive efficiency, and create seamless user experiences. Key Expertise Areas: •AI-Powered Project Management: Implementing AI/ML solutions for project prediction, competitor analytics, and automated decision-making. •IoT & Smart Campus Solutions: Conceptualizing and deploying IoT and SDA network-based smart campuses with integrated POE devices. •Solution Architecture: Leading enterprise-wide software implementations with API integration for scalability and interoperability. •Data Analytics & Dashboards: Building active dashboards and leveraging analytics for informed decision-making. Key Implementations & Projects: •SAP integrated with Salesforce CRM, Chatbots, WhatsApp for Business, and Marketing Automation Tools. •Enhancing customer engagement through cloud telephony, retargeting, and digital lead generation platforms. •Transforming real estate operations with smart homes, paperless 5D BIM, and AR-based safety and quality tools. •AI & Automation: Driving innovations with computer vision for real-time alerts and process automation through RPA. •Collaborative Ecosystems: Implementing enterprise-wide platforms such as SharePoint Portals and ensuring seamless user adoption. Technical Expertise: •API and middleware integration for hybrid ERP systems •Disaster Recovery and IT Security Solutions •IT Strategy, Budgeting, and Project Portfolio Management

As a Project Manager • Manage multiple projects with tight deadlines and budgets • Ensure quality standards are met throughout the project • Monitor project progress and provide timely updates to stakeholders • Track project costs and ensure compliance with the budget • Identify and resolve project issues as they arise • Develop and maintain project documentation • Provide support to team members and ensure their tasks are completed on time • Liaise with external vendors and partners to ensure successful project delivery

Acted as a customer's trusted advisor providing a voice, support, guidance, and knowledge resources that facilitated the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Implemented strategies and processes that delivered consistent customer satisfaction and retention. Being a Customer Success Associate ensured that onboarding processes are precisely executed to build a strong customer relationship foundation. Utilised extensive product knowledge, problem solving skills and training to enhance customer engagements and achieve successful outcomes. Upper level Additionally, as a Customer Success Associate I coordinated with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Delivered customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocated for solutions, product enhancements, and other actions to meet the needs of customers.

As a search engine evaluator used to conduct research and provide feedback that measures the accuracy of web search results, how useful the results pages are, and the relevance of the search results on Facebook .