Akshay G Sankar

- Data Analysis - Business Analysis - Business Intelligence - Program Management - Audits - Everything in between ;)

- Devise programs and engagement models with stakeholders aimed at reducing churn & improving adoption, and forging strong partnerships\ - Proactive churn forecasting and tracking, development of retention strategies based on unique customer cohorts - Setup regular webinars & comprehensive training sessions for cohorts of customers, focusing on disseminating product knowledge - Setup systems to bring visibility & accountability to the team in terms of key metrics such as churn, customer scores. - Forging strong relationships with key accounts with a focus on long term retention and growth over short term gains and business benefit. - Act as a customer liaison within the org, to ensure customer needs are collectively fed to the product team with feedback - Regular mentoring sessions with junior associates, to ensure a culture of holistic growth, built on a system of iterative improvement throughout the year.

- Set up end to end engagement programs for various product and customer segments with specific goals in retention, adoption & upsell/cross sell. - Created a mathematical model for prediction of customer cohorts at risk of churn, based on historical data to anticipate churn, with an accuracy of 35%. - Developed and implemented regular reporting of key performance metrics including forecasting, retention & other metrics - Filtered and cleansed ambiguous data into usable sets to extract insights - Used analytics and metrics to identify gaps in processes and to provide forecasts of potential churns, revenue and risk

- Requirement gathering, user story creation and grooming, risk analysis, process modelling, process enablement. - End to end ownership of RFP response, collaborating with various stakeholders to design functional and technical responses to RFPs, RFIs and RFQs from current as well as new customers. - Perform CSAT, NPS score analysis, to identify and rectify client pain points.

- Freelance exam prep & guidance for GMAT/GRE with a focus on verbal.

Worked with Cisco on their Workload Automation product. Had no clue of what I was doing. :)