Akshay Chaudhari

Senior Customer Service Associate @ Firstsource

About

With a Masters’s degree in Commerce from Rizvi Education Society’s College, I currently contribute as a Senior Customer Service Associate at Firstsource. My role involves managing client accounts, processing deactivations, refunds, and service requests, and collaborating with my team using tools such as SIRIUS, KANA emails, and Buyapowa. At Firstsource, I work closely with UK-based clients, addressing their queries and ensuring timely and effective solutions. By assisting team leaders with workflow allocation and supporting team members in resolving process-related queries, I contribute to a cohesive and productive environment. Motivated by a commitment to fostering seamless communication and operational efficiency, I aim to deliver impactful results while aligning with organizational goals.

Country

India

City

Mumbai

Industry

Management Consulting

Skill

Telecommunications Billing, Management Of Outside Counsel, Follow-on Offerings, Refereeing, Microsoft Office, Call Transaction, Banking, Customer Returns, Pressure, Process Consulting, Professional Skills, Biometrics, New Client Acquisitions, Customer Applications, Ordering Office Supplies, Account Administration, E-Recruitment, Cash Reporting, Landlord/Tenant Matters, Permit Applications

Experience

Senior Customer Service Associate

Firstsource

2023-2 - Present · 3 yrs 8 mos

Mumbai, Maharashtra, India

Senior Customer Service Executive

Firstsource

2023-2 - Present · 3 yrs 8 mos

Job responsibilities include deactivation of deceased customer accounts and processing due amounts to their respective family members or friends. Processing refunds and service requests of customers for rescheduling and cancelling Engineer visits to customer locations. Applying offers to customer account bills, replacing accessories like remote and routers. Business-specific tools used include SIRIUS and KANA emails. Approving Referring rewards for customers using Buyapowa tool. Many others small offers to be applied files. Attending UK clients calls-related to queries. Assisting Team leader for allocation of work. Handling team queries related to process.

Account Assistant

BABITA AGARWAL JEWELLERY PVT LTD

2018-6 - 2021-3 · 2 yrs 10 mos

To make entries in the software system and making necessary amendment. Reporting to administrative or office manager about any HR related working with managing level. Taking messages and transferring calls. Ordering office supplies and stationery and taking care of office equipment’s. Outgoing Office and Banking Work. Keeping Proper Records of Banking & Cash Transactions & Making Online Payment’s and Online Fund Transfer. Coordination with all staffs. Party/client’s payment/outstanding clearing. Giving instructions and solving queries of clients through email. Coordinating between staffs and clients in order to solve complaints. Maintaining rental income and expenses related to properties.