Akshat Goel

Sr. Product Manager in cloud Identity and Access Management space - Define, prioritize, build and deliver identity federation roadmap at AWS. - Defined longer federated AWS session feature to resolve one of the biggest pain point of 8000+ AWS enterprise customers. - Reduced customer friction to use regional federation service by enabling the service by default. - Simplified IT auditing for customers by providing them the ability to track their federated users’ AWS activity.

- Owned WW Customer Returns Quality process, metrics and tools. Launched an automated target auditing and training process for associates at 19 warehouses (processing 80M+ units p.a.). Reduced defects by 30%. - Defined vision and key metrics for Amazon’s WW Vendor Returns business. Reduced processing costs by $1.7M and improved vendor/seller experience through automation of the vendor returns process. - Worked with stakeholders to define new KPIs and create metrics pertaining to overall business and operations in customer returns space - Provided direction within internal technology teams to adjust system interfaces, APIs and services - Coached and guided all project teams throughout the entire project lifecycle - Influence Leadership teams at various Amazon Fulfillment Centers

Pro-Bono: Developed marketing strategies and implementation plan to generate brand awareness and loyalty amongst student population for GTECH’s ReFuel (oil recycling) program. Gained client buy-in to execute the plan AT Kearney Capstone Project: Developed Supply Chain strategy and optimization model for the e-commerce business of a $84B multinational consumer goods company Memberships: Consulting Club, Business & Technology Club, Net Impact, and Soccer Club

Designed a scalable process to proactively optimize space utilization for a Fulfillment Center (FC) storing 10M+ items. Built a financial model by leveraging regression analysis and optimization to perform cost benefit analysis. The process increased productivity by 25%, leading to an estimated savings of $0.6M across 15 FCs. Gained buy-in from senior management and process improvement team in Seattle to implement the process across two FCs. Motivated five managers and a team of 15 associates to be the ambassadors for the project.

4 years of diverse and global experience which includes designing, architecting, providing consultation to solutions and managing delivery of projects in Information Security space such as Identity Management and Access Management. Have the experience of working with international clients in UK, US and India. Strong in fundamentals, logical analysis and problem solving with expertise in estimation, planning and execution of projects. Has exhibited strong leadership and people management skills along with in-depth knowledge in Insurance, Financial Services, Retail and Healthcare industries. Presented million dollar project proposals to senior management of multinational corporations and worked closely with Sales Head, Relationship Managers and Subject Matter Experts at TCS; Conducted extensive training sessions to mentor teams to work on engagements with large firms and gain customer buy-in on delivery capabilities of TCS.

Partnered with other team leads to perform root cause analyses of the inability of all teams to meet deadlines for deliverables of a project; Collaborated with cross-cultural teams to analyze and facilitate smooth execution of complex projects; Piloted initiatives to develop competencies on new technologies for the firm.