Ahmed Kouchlef

Worked cross-functionally and committed to developing business in Luxembourg and Belgium; Developed a go-to-market strategy by conducting market research and creating Sales and Marketing Territory Plans to target the right prospects; Built a strong corporate brand image by creating marketing and sales content such as sales presentations, sales flyers, and website review; Participated in the recruitment process.

Engaged in market penetration within the Middle East and Turkey region with the entire range of products and managed services, and increased the brand awareness Assisted in the coordination and implementation of the business development roadmap by collaborating closely with the Regional VP, Sales and Marketing Directors Prospected actively the major companies and governmental institutions by contacting C-levels and key decision makers through cold calling and emailing Managed other territories such as France, Belux, Africa and North Africa

Developed business in France, North and French-speaking Africa; +52% YoY growth Qualified new business opportunities generated by the SDR team and penetrated new organizations according to the Sales Territory Plan created together with the region VP Led RFP answers preparation and ensured the coordination with cross-functional teams together with external partners and distributors Offered a bespoke technical and commercial solution during customer meetings and negotiated the contract terms Handled customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts Represented the company at regional trade shows, exhibitions and partner events

Developed business in France and North Africa Followed-up with qualified new business opportunities identified by the SDR team Created a Sales Territory Plan in collaboration with the Sales Territory Manager and the Regional VP in order to increase the market penetration Initialized cold calls and email contact with technology influencers and decision markers to generate new business pipe plan Maintained a strong working relationship with the Channel Managers and Pre-sales team in order to coordinate sales activities and to answer to RFPs and customer requests with the best solutions and the right external partners Represented the company at regional trade shows and exhibitions

Participated in the launch of a new B2B sales activity -on behalf of TOTAL Energie & Gaz France- that included a team of 12 sales representatives and implemented the established policies and procedures given by the client; Interviewed and hired representatives, planned, assigned, and directed work; Managed performance goals to make necessary process adjustments and provided support, training, and feedback to ensure the achievement of the sales goals; Developed new reporting tools to provide better business visibility and discussed the KPIs during weekly and monthly client meetings; Organized the activity shutdown as the company was unable to guarantee the minimum income and resist the strong price increase caused by the shutdown of several nuclear power stations in France.

Managed, led and developed through direct report a team of 7 team managers and 120 customer advisers across multiple sites Ensured consistency in relation to the client process and procedures Maintained and improved areas of operational performance through setting and reviewing KPIs & SLAs, and agreeing recovery and action plans Prepare and analyze financial metrics to improve profitability and revenue growth Attended weekly and monthly client meetings to discuss current trends, quality, upcoming events, project planning, and current project status Worked closely with the Operation Director to identify factors that can endanger the operations and adapted a risk management strategy

Webhelp on behalf of SFR France Managed and led a team of 24 customers advisors providing technical support and troubleshooting for B2C end users Developed team member’s skills by giving guidance and motivation by continuous training and performance measurement Generated and analyzed performance reports and alerted the Operation Manager in case of special situations Initiating and supported Continuous Improvement Projects

Webhelp on behalf of SFR France • Resolved through live chat and phone the product, service and commercial complains • Determined the problem causes and explained the best solution to solve the issue • Alerted the Team Manager in case of special situations

Carried out all the administrative steps on the Romanian territory in order to obtain acceptance for future students  Welcomed and installed newcomer students Participated in student events to promote studies in Romania