Akiko Fujisaki

Director of Business Consulting team -- Fin/Pub/Telecom/Media sectors @ Salesforce

About

Almost 9 years at Salesforce, leading company of SaaS CRM, expertise in Innovation and Business Consulting and Customer Success area. 2020年～現在： Ignite - 複雑混沌な変革プロジェクトの着火ユーザー起点でお客様のありたい姿・顧客体験を共創 2015年～ 2020年カスタマーサクセスマネージャー UNIQLO: 次世代デジタルプラットフォームのプロジェクトマネージャーグローバル構想策定、各国EC/デジタル機能立ち上げ E-Commerce business and Digital Marketing strategy and operations at Global Retailing Dept at Uniqlo/fast retailing. Global Digital Marketing and EC platform project management (Japan, Taiwan, US, UK, Germany, France, other EU and APAC). Support local EC business of Taiwan. Tiffany & Co. Inc. EC/カスタマーセンター/EC倉庫物流の運用責任者 --- Experiences of IT Software Vendors as presales consultant at IBM, Oracle and SPSS. IBM: Big Deal Hunting チーム、 IA Tiger の BVS（ビジネスバリューコンサルタント） Information Agenda Tiger team Business Value Assessment Consultant Business Analytics, Information Management, Customer centric analytics, CRM solutions building SPSS >> IBM: インサイドセールスSE立ち上げ、プロダクトマネージャー Business Analytics / Predictive Analytics Data Mining / Text Mining, Statistics, Marketing Research solution building SPSS was acquired by IBM Oracle: アライアンスプリセールス Database and Application Servers Alliance partner buildings Education: UW; University of Washington (Math, Statistics, Computer Sciences and Economics) Globis University (MBA) http://mba.globis.ac.jp/english/index.html

Country

Japan

City

Tokyo

Industry

Information Technology & Services

Skill

Scuba Diving, Rescue, C-Levelエグゼクティブのサポート, 顧客管理 (CRM), デジタルマーケティング, 市場調査, 製品イノベーション, customer success, CRM, Analytics, Business Analytics, Data Mining, Project Management, Data Analysis, Digital Marketing, Analysis, Pre-sales, Statistics, Segmentation, Big Data

Experience

Director of Business Consulting team -- Fin/Pub/Telecom/Media sectors

Salesforce

2025-2 - Present · 1 yr 8 mos

Tokyo

Director of Business Consulting team focusing Fin/Pub/Telecom/Media sectors Managing 6 individual contributors. Skills: CRM · Business Consulting · C-Levelエグゼクティブのサポート · Customer Analytics · Business Analytics

Director, B2C Unit, Business & Solutions Design, Solutions

Salesforce

2024-2 - 2025-1 · 1 yr

Ignite, Business Consulting Managing 7 individual contributors. Starting a new division as a management member.

Senior Strategy Manager, Innovation Consulting, Ignite

Salesforce

2020-6 - 2024-2 · 3 yrs 9 mos

Within 23 wards, Tokyo, Japan

Leading Executive program of Ignite to co-create mid term Vision, goal, roadmap for customer and user centered digital transformation and DX innovation leveraging Design Thinking methodology. Customer Success continues to be a core value.

Principal Customer Success Manager

Salesforce

2015-7 - 2020-6 · 5 yrs

Within 23 wards, Tokyo, Japan

Principal Customer Success Manager for large Enterprises of Insurance, Communication and B2C Industries, focusing on customer experiences. Customer Success Centric. CRM, Marketing, Data Analytics, User Adoptions. Sales Cloud, Einstein Analytics, Marketing Cloud, Commerce Cloud

Manager of Direct Marketing

Tiffany & Co.

2014-9 - 2015-6 · 10 mos

Within 23 wards, Tokyo, Japan

E Commerce, Multi site operations, Digital Marketing, Mobile First Experiences, Customer Journey, Data Analysis, Call Center Management, Supply Controls.

Global Digital Platform Project Manager, Digital Marketing, Global Retailing

UNIQLO

2012-9 - 2014-8 · 2 yrs

Tokyo, Japan

Project Manager of Next generation Global Digital Platform. E Commerce, Customer Community, Digital Marketing, Mobile First Experiences, Customer Journey, Data Analysis, Call Center.

BVA Consultant at Information Agenda Tiger team

IBM

2011-1 - 2012-8 · 1 yr 8 mos

Tokyo, Japan

Information Agenda Tiger, Business Value Assessment Consultant in Distribution sector. Business Analytics and CRM solution coverage. Sub-coverage of Communication, Banking and Industrial sectors.

SPSS Software Presales

IBM

2008-1 - 2010-12 · 3 yrs

Business Analytics, Software Group. SPSS Client Technical Professionals (presales). Sales Engineer for Data Mining products. * Direct/Strategic sales channels support * Product managing/marketing/launch support at Japan market * Event/Seminar/Webcast speaker * Create demos and run PoCs (Test analysis) * Customer training/seminar delivery * Any customer support; product selling, solution selling and services selling