AKHIGBE HAPPINESS

Remote Sales Closer (Remote) @ Optimal

About

I help businesses close more deals, retain customers, and manage risk.With experience in remote sales closing, customer support, and credit analysis, I understand how to turn conversations into revenue while keeping clients satisfied and protecting business decisions.I focus on clear communication, trust, and results.Open to remote sales, customer success, and client-focused roles.

Country

Nigeria

City

Lagos State

Industry

Financial Services

Skill

Customer Follow-Up, Personal Administration, Microsoft Excel, Job Scheduling, Communication, Customer Service Management, Loan Officers, Problem Solving, Customer Relations, Document Preparation, Customer Retention, Personal Consultation, Account Management, Customer Conversion, Sales Management, Customer Service, IT Service Management Tools, Working with Minimal Supervision, Client Services Management, Remote Infrastructure Management

Experience

Remote Sales Closer (Remote)

Optimal

2026-3 - Present · 7 mos

Convert leads into paying clients through chat-based sales Handle objections and guide clients to confident decisions Drive revenue through effective client communication

Closer

2026 - Present

• Handle inbound customer inquiries and convert prospects into paying customers via voice and chat• Build strong client relationships through professional, empathetic, and timely communication• Manage a structured sales pipeline, tracking leads and following up consistently to close deals• Maintain accurate records of all customer interactions for reporting and performance review• Deliver high-quality customer experience that drives repeat business and referrals

Credit Analyst

Liquidcrest MFB

2023-10 - Present · 3 yrs

Credit Analyst

Credit Analyst – Liquidcrest MFB

Liquidcrest MFB

2023-10 - 2025-2 · 1 yr 5 mos

Ilupeju

Assess credit risk and analyze financial data Support smart lending decisions and reduce risk exposure Monitor and report on client credit performance

Personal Assistant

UNICEF Stakeholders Consultation

2018 - Present · 8 yrs

• Provided administrative and operational support including scheduling and documentation• Prepared reports and organized meetings efficiently using Microsoft Word and Excel

Customer Support Specialist

Fiverr

2025-3 - 2026-1 · 11 mos

Resolve customer inquiries quickly and professionally Maintain strong relationships and improve customer satisfaction Support retention through excellent service

Credit Officer

Liquidcrest Microfinance Bank

2023 - 2025 · 2 yrs

• Communicated clearly with clients throughout the loan process, providing updates and resolving concerns• Maintained accurate client documentation and records in the bank's CRM system• Followed up on loan repayments and addressed client issues with professionalism

Customer Service Representative

PalmPay

2021 - 2023 · 2 yrs

• Handled high volumes of customer inquiries via phone, email, and chat in a fast-paced fintech environment• Resolved customer complaints professionally, ensuring satisfaction and retention• Escalated complex cases to relevant teams and followed up to guarantee timely resolution• Updated and managed customer data accurately in internal CRM systems• Consistently met and exceeded customer service quality benchmarks

Collections Officer

Okash Nigeria

2019 - 2021 · 2 yrs

• Managed customer accounts via outbound calls and negotiated repayment plans professionally• Maintained detailed records of all customer interactions and account updates• Built rapport with clients to improve repayment rates through consistent follow-up