Akash Reddy P

Led Dynamics CRM development initiatives and delivered high-impact enterprise releases aligned with business objectives. • Led a team of Dynamics developers to deliver CRM releases aligned with business goals • Developed solution blueprints including conceptual design, estimations, testing strategy, and deployment planning • Automated service contracts and entitlements improving SLA compliance • Customized entities, forms, dashboards, and Business Process Flows • Developed custom plugins and workflows for complex business logic • Integrated Azure Logic Apps for real-time workflow automation • Designed integrations using APIs, KingswaySoft, and Scribe • Migrated data from Dynamics AX to CRM (Products, Sales Orders, Invoices) • Configured Sales, Service, Marketing, Field Service, PSA modules • Built Power Apps (Canvas & Model-Driven) applications • Developed Power Automate flows and optimized performance • Built and customized Power Pages (ADX Portals) • Implemented AI Builder for intelligent automation • Deployed Copilot in Dynamics 365 for AI-driven recommendations • Managed Azure DevOps CI/CD pipelines • Delivered enterprise L2/L3 support for CRM & Power Platform • Created SOPs and Knowledge Base documentation • Participated in Agile ceremonies and sprint planning Environment: MS Dynamics 365 (8.2.3), CRM SDK, Power Platform, Copilot, AI Builder, Azure Logic Apps, C#, ASP.NET, JavaScript, SQL Server, SharePoint 2016, Scribe, Power BI

Responsible for development, customization, integration, and ongoing support of Microsoft Dynamics CRM 2016 & 365 solutions for enterprise operations. • Designed and developed custom applications within Dynamics CRM • Developed plugins and workflows using C# and VB.NET • Customized entities, forms, attributes, and security roles • Developed complex business rules using JavaScript, AngularJS, jQuery, CSS • Built custom dashboards and Ribbon buttons • Configured sitemap using toolkit utilities • Developed SSRS reports (weekly, monthly, yearly business reporting) • Created unmanaged solutions and migrated across environments • Developed custom ASP.NET pages for CRM extensions • Integrated Bing Maps API into CRM dashboards • Built Web Services for external system integrations • Managed code branching and builds using Visual Studio

Designed and implemented CRM automation, integrations, reporting, and cloud migration solutions within enterprise banking systems. • Developed plugins, workflows, and Business Process Flows • Integrated Dynamics 365 with Salesforce, Outlook, and SharePoint • Performed Dynamics 365 cloud migration • Developed REST APIs using Web API • Created Power BI dashboards and SSRS reports • Integrated Unified Service Desk (USD) • Configured Business Units, Teams, and Security Roles • Imported data using SSIS and KingswaySoft • Customized forms using JavaScript • Installed and managed CRM servers • Integrated third-party applications into CRM ecosystem

Worked on CRM customization, integration, workflow automation, and requirement analysis in a healthcare-focused CRM ecosystem. • Gathered and analyzed business requirements • Developed CRM web pages using C# and ASP.NET • Built CRM 4.0 plugins and workflow assemblies • Integrated CRM using Web Services and IFrames • Imported data using SSIS • Customized entities, forms, views, and dashboards • Debugged plugins using Plugin Profiler • Participated in Scrum planning and sprint cycles

Full lifecycle .NET application development including UI, backend logic, and database optimization. • Developed ASP.NET web applications • Built client-side controls using JavaScript and CSS • Created stored procedures, views, triggers in SQL Server • Developed C# console applications for automation • Participated in full SDLC lifecycle • Conducted peer reviews and quality assurance