Akash Mishra

Key Account management @ Razorpay

About

Passionate fintech enthusiast and emerging AI generalist with 12+ years of diverse experience driving growth across startups, fintech, and e-commerce. Experienced Account Manager and Sales Leader with a proven track record in managing high-value portfolios, driving revenue growth through cross-selling and upselling strategies, and building long-term client relationships. Expertise in : Strategic Alliances & Channel Partnerships, HNIs & Fortune 500 Client Management, Fintech Product Development with impactful Go-to-Market Strategies. Here to connect with like-minded professionals, explore new opportunities in the Fintech space, and collaborate on building innovative payment solutions.

Country

India

City

Bengaluru

Industry

Financial Services

Skill

Customer Service Management, Insurance, Artificial Intelligence (AI), AI Generalist, Cards, Banking, Payments, Partnerships, Enterprise Software Sales, Strategic Alliances, Customer Acquisition, E-payments, Product Launch, Enterprise Technology Sales, New Client Acquisitions, Online Payment Solutions, Payment Gateways, Computer Literacy, Computer Science, Computer Network Operations

Experience

Key Account management

Razorpay

2024-6 - Present · 2 yrs 4 mos

Bengaluru, Karnataka, India

Aligning teams to organisational goals for efficient project execution, contributing to NR and GMV expansion. Driving strategic alliances and high-value partnerships with C-level executives to fuel long-term growth. Leading cross-sell and up-sell initiatives, achieving portfolio targets and accelerating revenue. Managing high-impact client portfolios, resolving escalations swiftly through cross-functional collaboration.

KAM - Strategic Alliances & Partnership

Paytm

2018-5 - 2024-5 · 6 yrs 1 mo

Bengaluru, Karnataka, India

Managed 200+ enterprise clients including Fortune 500 companies, driving payout solutions adoption. Delivered 120%+ annual growth in transaction volume through strategic cross-selling. Collaborated with product, tech, and compliance teams for smooth onboarding and issue resolution and Negotiated high-value deals, consistently meeting revenue targets. Influenced fintech product innovation with market insights on Payouts, EBPS, Corporate Credit Cards, and Loyalty Programs.

Lead Client Relations

GrowAyu Technologies Pvt Ltd

2017-5 - 2018-4 · 1 yr

Bangalore Urban, Karnataka, India

Expanded Growayu’s presence in corporate and enterprise healthcare sectors, targeting 500+ hospitals and clinics across India. Led seamless onboarding and compliance, accelerating adoption by 40% YoY. Devised segmented sales and marketing strategies, achieving 30% MOM revenue growth in assigned territories. Organised 20+ events, including HR conclaves and product launches, enhancing stakeholder engagement and market intelligence. Executed multi-channel marketing campaigns, boosting user engagement by 35% and expanding market reach across diverse demographics.

Sales Manager

Practo

2015-7 - 2016-9 · 1 yr 3 mos

Bengaluru, Karnataka, India

Sales, Planning & Operations : Handling existing Key Accounts in Madhya Pradesh region. Responsible for renewal, upselling to all existing accounts in MP. Was responsible for reducing churn, Led sales operations for SaaS products and media space on Practo.com, launching and managing operations with 100+ accounts. Responsible for maintaining territory intelligence, planning and assignment of accounts to TSMs. Marketing/Promotions *Implemented marketing campaigns in the designated territory. *Worked closely with the marketing team for designing suitable marketing campaigns.