Akanksha Shah

Handle basic and complex order processing including Debook/Rebook, Clawback, and Amend & Extend orders with accuracy and efficiency. Ensure compliance by validating that all orders adhere to company policies and procedures regarding revenue recognition and order processing. Collaborate cross-functionally with sales, finance and legal to evaluate and structure deals. Provide financial insights to support deal approval and decision-making. Perform triage by monitoring Deal Desk and Order Management queues, routing tasks to the correct teams/individuals based on formal routing rules. Manage low-touch requests such as obtaining signatures, document updates, customer data changes, and resolving system errors. Manage currency conversion cases for renewals, upsells, and other order scenarios, ensuring accuracy and compliance with policies.

Detail-oriented Sales Marketing Coordinator with expertise in Revenue Operations and a strong background in language services. Skilled in streamlining sales processes, optimizing CRM systems, and executing marketing strategies to drive revenue growth. Proven ability to collaborate with cross-functional teams and analyze data to improve operational efficiency. With knowledge of United Language Group’s mission to deliver multilingual solutions across industries like healthcare and legal, I am eager to contribute by leveraging my analytical mindset and commitment to accuracy in driving global business success.

In this role as a member of the sales team, the primary responsibility is to serve as a mentor and guide, providing insightful career advice to potential learners. Assisted potential learners in planning their academic and career paths by understanding the unique needs of learners and recommend suitable academic programs offered by upGrad. Sales acumen with the ability to effectively communicate the value of upGrad academic programs which help to create a proven track record in meeting weekly enrollment, revenue, and collection targets. Ownership of the complete sales closing life cycle, including making phone/video calls, conducting product demonstrations, closing sales, and managing post-sales relationships. Proficiency in maintaining a detailed and organized database of all interactions on the sales management system. Providing regular feedback to the marketing team on lead quality and effectiveness of marketing strategies. Acknowledged by the firm with the bestowing of Excellence award for the Q2 for achieving more than 200 percent of the set targets.