Akanksha Patnaik

In my current role, I lead and manage housekeeping operations across a large-scale combo property, ensuring seamless service delivery and operational excellence. I oversee a team of over 132 members, focusing on motivation, performance management, and training to maintain high standards. My responsibilities include implementing quality control measures, managing inventory and budgeting, and coordinating with vendors to ensure compliance with service agreements. Regular audits are conducted to ensure adherence to industry standards and company policies, all while enhancing guest experience through targeted initiatives. Achievements: I have successfully driven improvements in guest satisfaction scores and consistently met or exceeded KPIs and brand audit requirements. My leadership has resulted in maintaining top cleanliness scores through rigorous quality assurance inspections and thorough unit inspections. Additionally, I have optimized costs related to housekeeping supplies while ensuring resource availability, contributing to overall operational efficiency.