andrea press

Worked in Accounting department while the company was transitioning new employees.

* Invoiced labor hours and expenses for 150 clients on a monthly basis in the Mid-Atlantic region * Trained new employees on billing process * Resolved disputes in conjunction with Collections team * Communicated with project and area managers on a daily basis to ensure clients getting information in an efficient fashion * Managed any special reports and concerns that managers and supervisors requested

* Supervised all customer service activities for Agency Relations team * Organized and tracked accounts for each Recruitment Advertising Agency and internal accounts * Integral contributor to the creation of Agency Relations procedures such as guidelines, finance dispute form, Customer Relations survey and daily documents that were distributed to recruitment advertising agencies * Maintained employee morale for entire customer relations department of 70 employees * Interviewed prospects as member of hiring team for Customer Relations department

* Created monthly reports to measure information such as inventory reconciled and day’s sales outstanding * Billed and processed 7,000 service calls yearly with a current number of 500 cases weekly * Analyzed technical service reports weekly to determine services rendered and customer cost * Tracked inventory for Government regulated Examiner Baggage Screeners located in airports across the country * Researched cases to verify which components used on individual Examiner Baggage Screeners

* Drive sales by signing up an average of five clients for flooring and window treatment measure estimates per week * Follow up with customers to close installation sales using Home Depot designed system. * Answer questions on all types of flooring and window treatment questions from installation to personal selection. * Cut different types of blinds, shades and carpet to customer specifications. * Generate In Home Service Leads and Installation orders.

* Greet clientele at Gap, GapKids, and Baby Gap and let them know about promotions and specials. * Handle purchases, returns and any other register duties. * Guide patrons on choices ranging from sizing to gift ideas. * Sign customers up for the Gap credit card.

* Perform In Home Design Consultations to sell all types of window treatments including motorized shades, draperies, and rods. * Achieve monthly sales goals from $30,000 - $60,000. * Share extensive in home design knowledge to provide customers with unique and personal solutions for various types of spaces.