Ajoy S Saha

Manage requirements and scheduling for upcoming projects as core PM functionality. Consults with a variety of Concur and client resources to identify solutions for each implementation. Gather client business requirements and design a solution that meets the needs of the client and falls within the boundaries of core Concur functionality. Responsible for the configuration of a customer’s specific environment as well as all client functional knowledge transfer. Completes project milestones, client documentation, and transitions the client to their Production environment.

Key Responsibilities: Develop a structured and global approach to technology training program design, development, implementation and evaluation. Responsible for the comprehensive design, program management and facilitation of Technology-wide development initiatives including groups covering Business Analysts, Quality Assurance/Engineering, and Project Managers. Develops, evaluates and revises course and program material, reviews course feedback and implements changes as needed. Develops evaluation and validation instruments to collect and interpret data assessing the organization needs and training program effectiveness. Help builds strong, collaborative relationships across the organization to align training and development needs to organizational objectives.Conduct functional training for our PMs, BAs, QAs primarily and all Technology employees on foundation/overview technical training for tools/languages these groups need (i.e.,GDS BootCamp Training, Induction Training, Sabre Product Training, JIRA, VersionOne, Java, QTP,etc.)

* Project Management * Product Management * Support Management, Key Account Management and SDLC were key portfolio of the role. Managed several projects at program level in achieving customer delight(internal and external) and drive strategic goals.

As an Operations leader managed Customer Service and Fulfillment Ops of the OTA- vayama.com and engaged in providing excellence in customer service delivery end to end with a span of control-35-40 FTE's

Worked with North American Help Desk(NAHD) for Travelport GDS(Apollo/Galileo/Worldspan). As Team Leader in Operations and Quality managed 50 FTE's process end to end daily operations with management leadership reporting and analysis and actively contributed to all Training&process initiatives for Level1&2 Helpdesk teams and part of continuous process improvement plans initiation and execution team throughout the tenure of my engagement.

Worked for Citibank N.A. Credit Cards Sunshine team involved in managing premier customer service and sales operations as a key contributor maintaining desired SLA's for the business unit.

As the Project Manager (PM) at PMO department oversees the planning, implementation and tracking of specific projects and tasks which have a beginning, an end and specified deliverable. The PM is responsible for direct interactions and coordination of efforts to define and document specific and detailed project requirements and incorporate into detailed project plans and timelines for execution, tracking, follow-up and delivery. Projects will vary in size, complexity and duration and be sponsored by departments across the organizations spectrum including IT, Operations, Finance, HR, Sales, Marketing, Account Management and other functions.

Completed my high school and achieved knowledge and proficiency in Science and Mathematics

Did my pre and mid schooling and was engaged in sport and academics equally