Ajmal Pm

Customer Experience Team Leader-Abudhabi Airport-ADAC - Leaded frontline CX workforce for Zayed international Abu Dhabi Airport through the new terminal transition phase - Closely Coordinating with airport operations control center and Terminal operations Officers - Oversee daily operations of the customer service team. - Ensure all passengers have a positive experience at the airport. - Develop and implement customer service policies and procedures. - Train and mentor customer service staff. - Resolve customer complaints and issues promptly. - Coordinate with other airport departments and airlines. - Monitor and improve customer service performance metrics. - Manage staffing levels and schedules. -Conduct regular team meetings and performance reviews. -Ensure compliance with airport and airline regulations. - Handle escalated customer service issues. -Monitor performance, lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. - Executing change plans implemented and communicating with all relevant parties regarding any potential problems which may be encountered within the operation -Implement customer feedback and improvement initiatives. -Maintain a safe and secure environment for passengers and staff. - Prepare and present reports on customer service performance.

*Receive, process inquiries through the right channel of estimation, production & delivery, in coordination with the sales manager and sales engineers *Preparation technical and commercial offer, arranging approval, signing, organizing and maintaining records. *Coordinating and supporting the sales team to achieve business goals and targets *Ensure quote is technically compatible by communicating with other departments and staff to determine and clarify customer requirements. *Provide order fulfilment and operation support to different sales channels in order to complete sales transactions and uphold customer satisfaction. *Coordinate with warehouse team and logistics team on timely delivery to customers. *Ensure complete documentations like signed purchase orders from customers and signed delivery notes are received and handed over to finance for further processing and invoicing. after sales, testing and commissioning coordination’s. *Arranging factory visit to clients and support them in complete understanding of products.

1. Auditing/Processing all UK end to end payrolls. 2. Preparation of Payroll outputs inputs in the required format 2. Maintains detailed audit trails for all activities ,and maintain effective documentation with regards to each payroll. 3. Various reconciliations to maintain the accuracy of payroll 4.Determines payroll liabilities by calculating employee federal and state income and social security taxes and other statutory payments as required. 5. Resolves payroll discrepancies/queries by collecting and analysing information.

1.Identified interested and potential sellers in the SMB and SME segments and enabled them to utilize Amazon Business Models to generate additional revenue 2.Handled end to end queries and provided solutions to problems faced by sellers during their experience with Amazon 3. Adhered to Amazon guidelines and process changes and aligning performance accordingly 4.Market visits and built relationship with CXO level executives, organizations and managed decision making 5. Identified unique products & unique brands in the market and brought them into the portal. 6.Training and guiding sales team for the clients 7.Tracking and reporting performance using appropriate matrics. Achieve productivity and seller satisfaction target.