Ajit Joshi (A.J)

Responsible to create an extremely high calibre coffee and beverage program at Altogether Experimental cafe in New Delhi. Instrumental in liasioning and establishing a solid vendor network with high quality deliverables and a healthy business relationship leading to a first-class offering in terms of beverages offered by the establishment. Credited with creating efficient workflow systems, creative and scientific drinks keeping in mind the ever changing cafe landscape and trends in the Indian coffee scene. Ascribed with the goal of showcasing good coffee across India by organizing various events for the growth of the community who value good coffee and the processes associated in the eco-system.

Responsible for communicating and helping liaison with various D.O.S & N.S.Os of hotels, Corporate Event Management Team and Event Planners of the corporate meeting and event space to leverage management platform of the robust Cvent Supplier Network. Responsible for coordinating with different departments across Cvent to deliver a flawless client experience by actively working towards a result driven workflow. Capability to work in an independent work culture to achieve KRAs and satisfaction matrices. Possess in-depth knowledge of the workings and troubleshooting mechanisms of the platform to assist planners send efficient RFPs and helping suppliers bid with the competitive proposals. Adept in working with Oracle tools, Salesforce, Jira and an in-house appsupport software. Advanced knowledge of building RFPs, RFIs and writing proposals of all formats. Adept at Event Building, designing and Venue Sourcing for all kinds of events. Project Experience in the Cvent internal Finance department for over 4 months helping Cvent identify and recover at At Risk Accounts with excellent results. Certified until June 2022 with all verticals of Cvent Inc.

Conceptualized and Executed competitive food products while monitoring operations in a parallel tandem by helping front line staff maintain standards and S.O.Ps across multiple outlets in the chain. Core K.R.A’s include visualizing expansion plans, developing training programs and envisaging the image of the brand alongside a passionate team of co-founders.

Responsible for running day to day operations of client brands outsourced to the company. Conceptualize and oversee the expansion of a major client brand from one outlet to 13 high performing outlets across Delhi NCR. Create and set up workflow, management and day to day operations across the client brand. Actively screen, hire and onboard workforce for the client brand with a heavy target to meet the brand's demand for growth. Actively managed a head count of 130+ employees across various designations throughout the organisation heirarchy. Also responsible for co-ordinating the smooth functioning of the various outlets during all hours of the day and night. Leveraged and developed meaningful vendor relationships with business volume, credit lines and working partnerships and collaborations. Regularly advise the client with trends across the industry while keeping quality checks at the helm of the operations. Implement structured reporting systems with the help of SaaS vendors to track various gains and losses.

Efficiently maintain and assist corporate card clients with their corporate card program issued by corporations in the Large Market Sector for corporations and companies based out of the United States of America. Responsible to handle, mentor and coach the team in respective mini-groups assigned by driving KRAs, maintaining quality and minimizing critical errors using effective coaching and feedback measures. Help create and execute a success plan for the People Leader to maintain the high standards of the process in MTD/YTD scores using various techiques which include both people handling and process training. Effectively create and document various S.O.Ps in the process with the help of the leadership approval and guidance to maintain compliance and process excellence.

Experience in various industries in Melbourne, Victoria primarily in the service sector. Achieved varied work experience working in diverse fields such as Logistics, Hospitality, Security, and Retail among other industries. Extremely skilled in the hospitality sector in the city by working with top-rated cafes in Melbourne. Exhaustive work hours in the renowned Specialty Coffee Industry in Melbourne having explored and adapted to significant consumer behavior changes.