Ajay A.

Ajay A.

Director HR Service Center, APAC @ Abbott

About

I’m a strategic HR leader with 18 years of experience across Talent Acquisition, HR Shared Services, and Business Partnering within highly matrixed, multinational environments. Currently, I lead the APAC HR Service Center at Abbott, where I’m responsible for delivering seamless, compliant, and high-impact HR operations across a diverse region. My expertise lies in building scalable service models, driving transformation through technology and process optimization, and leading high-performing teams to deliver exceptional employee experiences. I work closely with senior stakeholders—including business leaders, divisional HR, and COEs—to ensure our service delivery aligns with business goals and enhances operational agility. I bring a unique combination of hands-on execution and strategic oversight across: HR Service Center Operations & Governance Regional Service Delivery & KPI Management Talent Acquisition & Employer Branding HR Digital Transformation & Process Excellence Stakeholder Engagement & Escalation Management People Leadership, Coaching & Capability Building I’m passionate about enabling people, simplifying processes, and building systems that serve both business needs and human outcomes. Whether leading a transformation project or resolving a complex case, I approach every challenge with care, curiosity, and commitment. Let’s connect if you're exploring ideas around HR transformation, employee experience, or building future-ready HR models.

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Human Resources

Skill

Project Management, Talent Development, Team Management, Change Management, Staffing, Human Resources (HR), HR Solutions, Compensation & Benefits, Foundations of Project Management, Organizational Effectiveness, Succession Planning, Strategic Human Resource Planning, Workforce Planning, Talent Acquisition, Benefits Negotiation, Strategic HR, Project Planning, Vendor Management, Performance Management, Productivity Software

Experience

Abbott

Director HR Service Center, APAC

Abbott

LinkedIn
2024-5 - Present · 2 yrs 5 mos

Malaysia

Leading the APAC HR Service Center, delivering high-quality, scalable HR services that align with business priorities and enhance employee experience. Serve as the key HR operations leader for the region, partnering with business and HR stakeholders to ensure smooth and compliant service delivery. Drive performance through clear KPIs, process improvement, and a strong focus on employee experience. Lead a diverse team, fostering a culture of accountability, collaboration, and continuous learning. Support global HR transformation efforts, including service expansion, system enhancements, and operational integration. Act as a trusted partner in resolving escalations, managing change, and shaping future-ready HR operations.

Abbott

Head Talent Acquisition, South East Asia & CLM

Abbott

LinkedIn
2019-1 - 2024-4 · 5 yrs 4 mos

Malaysia

Led the Talent Acquisition strategy for Malaysia, Philippines, Thailand, Indonesia, and CLM markets, managing a team of 15+ professionals. Designed and executed workforce strategies aligned with business growth, market dynamics, and leadership pipeline needs. Founded and scaled the TASC Hub for APAC, creating a replicable model for recruitment support. Partnered with divisional and commercial leaders to drive DEI goals, employer branding, and talent marketing initiatives. Integrated digital tools and sourcing platforms to optimize time-to-fill, cost-per-hire, and channel effectiveness. Delivered hiring solutions across all talent segments, including niche roles, volume hiring, and strategic leadership hiring.

Abbott

Senior Manager Talent Acquisition

Abbott

LinkedIn
2018-1 - 2018-12 · 1 yr

Kuala Lumpur, Malaysia

Supported all hiring needs for Abbott Malaysia across commercial and manufacturing roles in Medical Devices, Nutrition, and Pharma. Worked closely with business and functional heads to forecast talent needs and implement agile hiring strategies. Mentored junior team members and built internal recruiter capability for future expansion.

Abbott

Manager/ Senior Manager Talent Acquisition

Abbott

LinkedIn
2016-6 - 2017-12 · 1 yr 7 mos

Ho Chi Minh City, Vietnam

Appointed on a strategic short-term assignment to lead Vietnam’s Talent Acquisition function during a critical phase. Acted as TA Head, leading full-spectrum hiring across business lines while strengthening recruitment operations and hiring governance. Built local TA team capabilities and created a foundation for long-term scalability and compliance.

Abbott

Manager Talent Acquisition

Abbott

LinkedIn
2013-1 - 2016-5 · 3 yrs 5 mos

Mumbai Area, India

Led recruitment for Commercial, Manufacturing, and Corporate functions. Partnered with business HR for workforce planning, demand forecasting, and strategic hiring. Delivered against key metrics like Diversity hiring, TAT, channel optimization, and talent analytics.

Abbott

Consultant - Talent Acquisition at Abbott Nutrition International

Abbott

LinkedIn
2010-6 - 2012-12 · 2 yrs 7 mos

Mumbai Area, India

Managed hiring for Abbott Nutrition across business units and geographies. Successfully executed large-scale hiring for greenfield projects and regional expansion initiatives.

ShareKhanBNP

Manager - Human Resources

ShareKhanBNP

LinkedIn
2009 - 2010 · 1 yr

Mumbai Area, India

Managed End to end recruitment for business development & research teams. Handled vendor management and payouts.

Reliance Life Insurances

Human Resources Executive

Reliance Life Insurances

2007 - 2009 · 2 yrs

Was Responsible for Corporate Recruitment and HR Operational activity as per BPMS process. Managed End to end recruitment process for corporate and underwriting teams SPOC for University relations and onboarding of Management Trainee

Education

Indian Institute of Management, Lucknow

Indian Institute of Management, Lucknow

LinkedIn

Human Resource Executive Management Program

2011 - 2012 · 1 yr
University of Mumbai

University of Mumbai

LinkedIn

Management

2005 - 2006 · 1 yr
Pune University

Pune University

LinkedIn

Arts

2001 - 2004 · 3 yrs

Ajay A.'s Contact Information

Email

******@***.com

Phone

(**) *** ****

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