Ajay Kumar

• Experience working with ITSM, ITOM, CMDB & HRSD solutions in an enterprise environment as a ServiceNow Developer. • Experienced in Service Now Development, Administration and Reporting with professional experience in Support and Development. • Maintain service now instances including ITSM Tool Development, Administration, and management. • Deep understanding of ServiceNow HR System Architecture - Plugins, HR Table Structure, Application Scoping and must have experience in ServiceNow Core HR Applications and Employee Service Center - Users, Groups, Skills, Roles, Assignment Rules, HR Services, HR Catalog Items, Record Producers and HR Service Portal Branding. • ITSM Tool customization and scripting knowledge. • Retrieving data from application & coordinating with teams to prepare Daily, Weekly, Monthly & Annual reports. • Preparing the KPI Reports as per the account requirement, Design the different kind of Dashboards (Group wise, Department wise, Location wise etc.) • Schedule the reports as per end user requirement, Work experience in Performance Analytics • Extensively worked on SLA Reports Metrics and deliver to management team across globally. • Open positions summary with aging intervals, Perform User Administration and define SLAs for all modules. • Integration with external system to populate Infrastructure data into CMDB using transform map tools and rest APIs. • Configuration of Identification and reconciliation rules for CI Classes. • CMDB reporting and dashboard support, CMDB Health Score • Enhancements on contract, vendor setup, and purchase request. • Drive informed incident and change management with an accurate configuration management database (CMDB) that is kept current with auto discovery. • Prioritize based on risk levels, manage CAB calls weekly to have the smooth release of the Changes • Experience working with Business Rules, Client Scripts, UI Policies, UI Actions, UI Pages, Script Includes, Access Control Lists etc. • Having Good knowledge on Software Asset Management (SAM). • Good knowledge on HRSD Module. • Experience in intelligent routing for customer service request along with predictive intelligence. • Involved in LDAP integration with ServiceNow for obtaining users and groups. • Experience in translating business case analysis into functional requirements. • Experience Working with schedule jobs, events, and triggers to manage business needs.