Ajay Kumar

- Working closely with IBM's Global Real estate team and handling transactions for ISA region - Creating business cases and presenting it to IBM HQ - Support the TM team with Financial analysis and documentation

Transaction Management Group. Tenant Representation, Business Development, Cross Functional Business Development and Key Relationship Management.

Internship at Industry Market research team at Nielsen India. Roles and Responsibilities: *Market Size Estimation by doing a pilot study *Studying concept reaction in the market for client's product. *Competition Mapping *Market Potential *Usage & Application Mapping *Customised Research Solutions *Data analysis, Forecasting and Presenting finding and suggestions to the stakeholders. *Project Management - Coordinating with DA (Data Acquisition) team for filled up questionnaires. Regular follow-ups

1) To Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards. 2) Understand and correctly use Amazon' s Retail Systems Platform(RSP) to support vendors and buyers in enhancing the retail selection on Amazon' s online catalog 3) Maintain records of day-to-day work by updating trackers to reflect work done 4) If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead 5) Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.

•Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet •Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services •Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms •Diagnosed and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more •Researched required information using available resources •Followed standard processes and procedures •Identified and escalate priority issues per Client specifications •Redirected problems to appropriate resource •Accurately processed and record call transactions using a computer and designated tracking software •Offered alternative solutions where appropriate with the objective of retaining customers’ and clients’ business •Organized ideas and communicate oral messages appropriate to listeners and situations •Followed up and make scheduled call backs to customers where necessary •Stayed current with system information, changes and updates

I'm currently pursuing my MBA in IBS Hyderabad. I have work experience of 2 years with amazon and sutherland global services.