Ajay Kadu

Working on IT Infrastructure upgrade, migration projects for global clients.

• Subject Matter Expert for virtualization and HA clustering (VMWare vCenter, HP Simplivity). • Coordinated Tier 2 and 3 infrastructure and guest support during environment on-boarding and transition. • Documented processes and procedures for training third party support personnel. • Managed multi-vendor virtual infrastructure maintenance, support, troubleshooting for 100+ host machines (hypervisors) and 1000+ guests. • Executed daily production and development administration and changes in an end-to-end VMware virtualization stack with zero customer impact. • Completed application and server migrations from legacy environments while maximizing utilization and density of our most cost effective environment. • Managed compute and storage resource capacity to optimize system performance. • Managed and supported DR operations resulting in successful production fail over to alternate data centers and third party sites. • Collaborated with vendors like Microsoft, Citrix, HP, VMWare to optimize functionality.

As a part of Enterprise Mobility Management team I have worked upon various mobile device management (MDM) and mobile application management (MAM) platforms. • Microsoft Intune EMM • Citrix XenMobile EMM • Blackberry Enterprise Service including all Blackberry platforms (BES5, BES10 and BES12). • Working with EMM vendors and Infosys internal teams to design IT infrastructure as per application requirements. • Working towards service improvement plans and enhancements that are needed as per ever evolving IT needs. • Taking care of service availability and capacity planning as per organization standards. • Going through vulnerability assessment and proactively address possible threats to service ensuring ISO security standards. • DRBCP planning and execution in high availability IT infrastructure. • Training and guidance to L1/L2 support operation teams.

Datacenter Management: I was part of the team involved in setting up the Data Center for Infosys Limited in Dallas. Objective was to reduce operational cost by moving IT services from San Francisco based datacenter to newly build datacenter in Dallas.I was involved in various activities during the setup of new datacenter. Activities involved gathering data from existing data center in San Francisco, identifying space for new datacenter, rack requirements, coordinate with other teams such as network providers, facilities team for cooling requirements,UPS, Security systems (CCTV, Access Control, Fire detection and prevention systems etc). During transition my responsibility was to migrate IT services in windows domain (Domain Controllers, Exchange Servers, DHCP, Proxy Servers, Web Servers, NetApp Storage etc) with minimum or no downtime. I was involved in setting up parallel IT infrastructure for critical services with zero downtime during migration. I was also handling complete IT services of Infosys offices in Atlanta (GA) and Detroit (MI).

I was part of IT help desk team providing IT support to internal clients. Activities involved were *Active Directory Management, *Software provisioning, *Handling of Print Services, *File Servers and data backups, *Video Conference and Audio Conference support. Beside helpdesk activities I was also involved in various ODC setups for clients such as UBS, Bank Of America, Capital One, American Express.

Service Desk Management - Incident, Request, Problem and Change management. Provide IT support in Windows Domain for I-flex Solutions Limited. Server Management and OS Administration. Technical Support and Anti Virus management Services. Install and configure application softwares for users. Network Management Service. Backup and Restore Services. Perform daily scheduled activities as per company policy.

Provide Network/Desktop (Win2K) support for Reliance Infocomm. Look after LAN related problems. Lotus Notes Client Configuration. Vendor Coordination for various IT services. Install and configure application softwares for users. Installation and maintenance of network printers.

Electronics and Telecommunication