ajay chadha

vice president client services and reporting

About

Experienced Vice President of Analytics with a demonstrated history of working in the telecommunications industry. Skilled in Negotiation, Operations Management, Customer Satisfaction, Customer Retention, and Sales Management. Strong business development professional with a B.COMM focused in Finance and Management Science from Bishop's University.

Country

canada

City

toronto

Industry

telecommunications

Skill

call center, customer experience, customer service, telecommunications, voip, customer retention, change management, strategic planning, process improvement, team leadership, access, customer satisfaction, outsourcing, team building, sales management, business process improvement, call centers, account management, management, vendor management, operations management, integration, contact centers, negotiation, leadership, new business development, business development, workforce management

Experience

vice president client services and reporting

innovative vision marketing inc

vice president, client services

livexchange

2002-2 - 2011-10 · 9 yrs 9 mos

various

rogers communications

1987-1 - 2000-1 · 13 yrs 1 mo

vice president, enterprise reporting and analytics

livexchange

2011-9 - 2018-8 · 7 yrs

* Highlights: * Work with clients to develop requirements into reporting deliverables * Continuous content development with dashboards and report generations * Develop performance metrics * Deliver ad hoc reports * Participate in evaluating new technologies so as to ensure the advancement of technology architecture and data within organization Business Intelligence needs. * Work with existing Client Base to utilize analytics as a tool to measure productivity gains.