Aisyah Kamaruddin

Cash and Trade Analysts @ Citi

About

I am a Finance graduate from Universiti Teknologi MARA (UiTM) with 6 months of professional experience at Maybank, where I supported financial operations, customer service, and regulatory documentation.Throughout my internship, I developed strong analytical and reporting skills, enhanced data accuracy, and improved service efficiency. I am proficient in Microsoft Excel, financial data management, and operational coordination consistently recognized for my attention to detail, reliability, and problem-solving mindset.Passionate about continuous learning and contributing to impactful financial operations, I am eager to apply my skills in analysis, documentation, and client servicing to a dynamic finance team. Open to opportunities in finance, banking operations, business support, and customer service roles.

Country

Malaysia

City

Penang

Industry

Banking

Skill

Statistical Data Analysis, Big Data Analytics, Technical Data Analysis, Large-scale Data Analysis, Microsoft Power BI, Data Visualization, Data Entry, Lseg, Decision Analysis, Pivot Tables, Excel Dashboards, Data Cleaning, Freight, Administration, Customer Relationship Management (CRM), Customer Service Representatives, KYC Verification, Customer Satisfaction, Customer Experience, Sales

Experience

Cash and Trade Analysts

Citi

2026-2 - Present · 8 mos

Penang, Malaysia

Data Analytics Internship

Deloitte

2025-12 - 2026-2 · 3 mos

Australia

Intern

Maybank

2025-3 - 2025-8 · 6 mos

Penang, Malaysia

Resolved over 200 customer inquiries related to online and mobile banking with a 90% independent resolution rate, enhancing client satisfaction. Verified and updated 150+ customer profiles, improving data accuracy and ensuring compliance with regulatory standards. Enhanced documentation processes, improving data retrieval speed by 30%. Supported marketing and sales efforts by promoting credit card services using soft-selling techniques. Collaborated within a cross-functional team to identify customer needs and recommend suitable financial solutions. Strengthened communication and customer engagement skills in a high-volume branch environment.

Customer Sales Assistance

Pajak Gadai Butterworth

2024-7 - 2024-9 · 3 mos

Butterworth

Guided customers through pawn transactions, renewals, and redemptions while maintaining policy compliance. Handled daily cash operations with high accuracy and maintained complete transaction records. Gained hands-on experience in gold valuation and collateral assessment. Streamlined inventory tracking systems, reducing the risk of item misplacement. Delivered excellent front-line service during peak hours with minimal supervision while upholding confidentiality

Logistics Assistant

Ciriduta Logistic

2022-7 - 2022-8 · 2 mos

Butterworth, Penang, Malaysia

Supported packing, receiving, and dispatch operations to ensure accurate and timely deliveries. Conducted regular inventory checks and resolved discrepancies, improving warehouse efficiency. Coordinated shipment schedules and communication with drivers, reducing delivery turnaround time by 15%. Maintained precise documentation of stock movements and operated logistics software for order tracking. Contributed to safe and organized warehouse operations in a high-volume, fast-paced environment.