aisling crowley

* Strong focus on Food & Beverage Management, ensuring smooth running of the operation. * Preparation of departmental rosters and supervision of staff, this includes all Food & Beverage, Conference & Banqueting and Housekeeping. * Ensuring guest Satisfaction and that the company core standards are consistently delivered, managing the performance of departments including labour cost control. * Managing and updating Time Point, Hotelinx, POS, PixelPoint & HR System. * Managing Social Networks. * Responsible for balancing the End of Day Cash in all departments. * Responsible for the Restaurant and Bar departments along with running banquets & leading a team to ensure the best service, while working hand in hand with the Food & Beverage Manager with larger functions. * Reporting Health & Safety accident reports to the GM * Training new employees in Food & Beverage, POS Tills & Customer Care

* Presenting a positive image to the Customer. * Reservations Agent, using Opera reservation system. * Checking in and out of guests in an efficient manner, including room allocating and managing guest preferences. * Operating the main switchboard. * Liasing with Head's of Department on a daily basis. * Complaint Handling.

* Oversee the entire Front Office operation. * Reservations agent. * Wedding & Event co-ordination. * Responsibility for Housekeeping Department. * To ensure all guests queries are handled promptly and efficiently. * To ensure we provide the highest level of guest service and ensuring that standards are maintained for all positions within Front Office. * To ensure all guest requests are met. * To maximize in room revenue, occupancy percentage and rev par through efficient yield management. * Constantly liaising with the housekeeping department to ensure all guest requests are attended to. * To lead and manage the team. * Maintaining a good communication and working relationship with all hotel departments. * To ensure the health and safety of all guests and employees. * Assisting in training of employees where necessary. * Development and implementation of SOP's across the entire Hotel operation. * Constant updating and maintenance of website CMS. * Managing Booking Engine extranets and OTA's. * Conceiving the monthly Hotel e-zine.

Currently in Second Year of the Trainee Manager Developement Programme, this course is endorsed by both Failte Ireland and The Irish Hotels Federation and offers those currently employed in the Hotel Industry the opportunity to pursue a degree in Hotel Management while simultaneously working with their sponsoring employer. It involves spending time in all departments and working closely with senior management to gain experience in all departments of the hotel . To date this has included food & beverage, functions & banqueting, front of house, accommodation, HR. In the coming year it will include Accounts & Marketing department.