aisling connolly

* Collecting outstanding debt on allocated customer accounts by telephone, letter and statements. * Co-ordinating the resolution of customer queries. * Producing reminder letters and statements. * Providing weekly reports to Credit Control Supervisor. * Recording of customer activity details. * Advising on problem accounts and filtering as appropriate to line manager or operational management. * Monitoring customer credit limits and maintaining company credit policies. * Reviewing daily credit control file for lodgements received * Consistently meeting monthly targets in a busy call centre setting

* Meeting and greeting clients and visitors to the office. * Typing documents and distributing memos. * Handling incoming / outgoing calls, correspondence and filing. * Faxing, printing, photocopying, filing and scanning. * Monitoring inventory, office stock and ordering supplies as necessary. * Updating & maintain the holiday, absence and training records of staff. * Creating and modifying documents using Microsoft Office. * Setting up and coordinating meetings and conferences. * Updating, processing and filing of all documents.

* Provisioning the sale of all solar-orders to meet strict Government deadlines, in a timely and efficient manner with a high volume of administration. * Taking on a secondment role to handle credits and payment extensions, connections and service requests whilst taking care of customer queries, complaints and billing questions. * Exceeding KPI’s in a fast-paced environment maintaining a strict adherence to company compliancy guidelines and policies.

* Outbound calls to existing customers to offer upgrades on existing services * Consistently meeting KPIs on both an outbound and inbound platform * Inbound customer service on an overflow basis * Level 1 technical support on an overflow basis * Process and follow through on equipment and service orders

* Consistently meeting or exceeding weekly and monthly sales targets by utilizing sound telephone based selling approaches. * Establishing and maintaining a high level of customer satisfaction in all sales transactions. * Identifying opportunities to up-sell and cross-sell customers. * Handling enquiries with regard to product, pricing, customer relations and complaints. * Processing all paperwork and issuing certificates and tax discs * Handling all incoming phone calls with courtesy and professionalism. * Ability to multi-task and to solve customer problems, taking orders and answering enquiries while completing other assigned tasks. * Responsible for handling and resolving customer enquiries accurately. * Paying close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request. * Working with other departments as needed to resolve customer enquiries * Responsible for maintaining and updating customer files.

* Meet and exceed key revenue targets, Meet retention targets, customer satisfaction targets and new business targets. * Managed an account base of 260 + accounts based across country in several territories. * Build strong contacts across customer base and understand what is important to their business so that relationships can developed and loyalty to the Three brand can be increased. * Qualify new business prospects and prepare new business proposals through profit and loss management on accounts. * Develop virtual support team through networking within Three to ensure that my accounts receive the support they require (eg work with direct sales, Tech support, Business solutions and ICT) * Take ownership of customer issues and use initiative when problem solving. * Understand and keep up to date on the latest wireless technology, Three processes , products and technical issues affecting my accounts * Generating leads & selling a range of ICT products depending on the customer needs.

Activities and Societies: Debate Team, Chamber Choir, St. Vincent De Paul, Musicals.