anıl isik

* Responsible for the periodic & final evaluations of the Clients’ Loyalty Programs which are run to improve customers loyalty in retail chains by using Big Data and analytics. *  Evaluation of program results with the analysis of Big Data *  Update clients about the performance of the program and improvements on customer behaviors. *  Preparation of the final client report subsequent to completed analyses. *  Prepare client specific, tailormade analyses (customer segmentation, digital program results, etc) *  Define key learnings from the programs and clarify potential development needs for the next programs. *  Update related functions about the latest developments as well as defining potential opportunities for other clients. *  Work on better solutions to improve ways of workings

* Responsible for the management and coordination of the 7 Business Plans Projects which defines & supports company long term strategy and development plans. *  Manage and track projects on program level, lead 7 Project Managers in line with defined road map, foresee potential risks&issues, define and flag up potential problems&solutions. *  Plan and control required budget to deliver targets, review and split in line with the targeted actions and track to deliver. *  Manage and coordinate stakeholders, project sponsors and cross functional projects for continuous progress and timely & successful delivery of the plans. *  Manage and coordinate trials of the projects and update plans *  Review project with sponsors periodically and manage the communication of those projects with Board Level.

* Responsible for the management of one of the Customer Plans called “Winning in İzmir Project” that aims to differentiate Kipa in the market and improve loyalty. Responsible for Small Format stores’ trading activities. *  Management of the project by preparing Business Case, defining key stakeholders, defining activities and tracking methods. *  Track customer response and expectations by joining regular CQT’s. *  Focus on different mechanics that will attract customers’ loyalty (Collectibles campaign implemented first in the company and generated 1% cont. to Like for Like). *  Review store routines, mechanics and ways of working to improve customer shopping trip (bus services, routes, service quality trainings) *  Work on improvement in Small formats trading; by managing the Trade Plan, creating a new and effective promotion process, structuring leaflets for Small Format Stores, planning stores feature space, defining display and POS rules. *  Manage shopping vouchers and improve sales. Year on year growth was 46%.

Responsible for working on Logistics projects which will increase efficiency and simplify operations while decreasing costs. Gained experience in warehouse operations in Ankara and İzmir. Launched Stock location project in 5 warehouses in Turkey successfully. Project provided daily inventory checks, increased book stock accuracy and increased operational efficiency Worked as an Assistant Manager in Logistics department to track transportation companies, review costs periodically based on fuel or inflation prices etc. and report warehouse performances. Optimization of warehouse operations. Manage İzmir Warehouse team as an Assistant Manager, managing and controlling logistics operations including daily activities (receiving, picking, transportation, etc.), tracking monthly stock counts, stock loss reasons and P&L budget details. Establishment of TL&T department by defining ways of working, organizing Quality Control activities for Own Label products and suppliers, audits with 3rd party etc.

* Responsible for the establishment and the management of the Turkey branch of the company as a start-up business. Creating a network within the retailers to increase the brand awareness of the company and to explain how we transform casual shoppers into loyal customers. * Establish and develop the relationships based on trust and transparency with the potential customers which are leading Retail such as Migros, CarrefourSA, A101, SOK etc * Meet with C-level directors and explaining them how to improve their business and customer loyalty and the effects onto their trade. * Prepare offers for the clients who want to implement the Loyalty Programs to create a combination of transactional and emotional loyalty. * Launch and lead the program end to end.