Aishwarya Sharma

Established in 2004, SPECTRAFORCE® is now a leading U.S. staffing firm known for exceptional client service and innovative A.I.-powered talent acquisition. We offer Contingent, Permanent, and Statement of Work (SOW) staffing solutions across sectors like Technology, Financial Services, and Healthcare. With over 140 clients across the US, Canada, Puerto Rico, Costa Rica, and India, we celebrate NEWJOBPHORIA® — transforming careers one successful placement at a time.

Established in 2004, SPECTRAFORCE® is now a leading US staffing firm known for exceptional client service and innovative A.I.-powered talent acquisition. We Offer Contingent, Permanent, and Statement of Work (SOW) staffing solutions across sectors like Technology, Financial Services, and Healthcare. With over 140 clients across the US, Canada, Puerto Rico, Costa Rica, and India, we celebrate NEWJOBPHORIA®—transforming careers one placement at a time. Responsibilities: •Collaborated with recruitment managers to understand job requirements and define recruitment strategies tailored to business needs. •Created and revised job descriptions and specifications to align with organizational needs and industry standards. •Utilized job portals (e.g., Leoforce, Indeed, CareerBuilder, Monster) and internal databases to identify suitable candidates. •Sourced and screened candidates for various non-IT roles, including Administrative/Clerical, Business Professional, Healthcare, Pharmaceuticals, Accounting/Finance, HR, Customer Support, and both entry- level and senior-level positions. •Reviewed and evaluated resumes and job applications to identify qualified candidates. •Built and maintained a strong pipeline of passive and active candidates to meet current and future hiring needs. •Managed the complete recruitment life cycle, including job posting, sourcing, screening, shortlisting, scheduling interviews, and following up. •Ensured a positive candidate experience through professional communication and timely feedback at every stage of the hiring process. •Maintained and updated recruitment trackers and reports to ensure process transparency and timely closures.

Responsibilities: •Handling incoming calls and resolving customer queries related to order status, product features, pricing, delivery, returns, and refunds. •Providing troubleshooting and technical assistance to customers by identifying the issue, explaining the solution, and walking the customer through the steps to resolve the issue. •Escalating complex issues to higher-level technical support staff when necessary. •Maintaining accurate and detailed records of customer interactions and the solutions provided. •Staying up-to-date with the latest Samsung products, services, and technologies in order to provide accurate and relevant information to customers. •Providing exceptional customer service by actively listening to customers, empathizing with their concerns, and providing appropriate solutions in a timely and professional manner. •Ensuring that all customer interactions are accurately and comprehensively documented in the CRM (Zendesk) system. •Identifying opportunities to upsell or cross-sell Samsung products and services to customers during conversations. •Maintaining a positive attitude and demeanor, even in high-pressure situations. •Meeting individual and team performance metrics such as call quality, customer satisfaction, and productivity targets. •Participating in training sessions and coaching programs to continuously improve skills and knowledge. •Following all company guidelines and procedures, including those related to security, privacy, and data protection.