Aishwarya Ganesan

Demonstrated excellent customer service and interpersonal skills in a fast-paced environment. Effectively managed customer orders, inquiries, and concerns, ensuring high levels of customer satisfaction. Collaborated with the team to coordinate order deliveries and maintain efficient workflow. Played a crucial role in resolving customer issues, contributing to conflict resolution, and enhancing customer relations. Applied HR principles in team coordination and workflow management to optimise service delivery.

Collaborated with a team of 3 consultants on a project for MHA Moore and Smalley, contributing to the recruitment of students into their placement and graduate scheme program. Formulated actionable recommendations that lead to a increase in the number of successtul placements, thereby enhancing MHA’s recruitment strategies. Suggested strategies that enhanced the company's employer branding, resulting in a growth in the pool of qualified applicants. Developed a sustainable recruitment framework that positioned the client for future talent acquisition success, with a 20% reduction in recruitment costs.

Successfully managed various responsibilities in a fast-paced environment, ensuring customer satisfaction. Introduced improvements to enhance the dining experience. Contributed to a positive team atmosphere and received customer praise for exceptional service. Strengthened diplomacy and interpersonal skills by managing customer needs and staff interactions, essential for conflict resolution and team building in HR.

Successfully drove the implementation of client-specific requirements, utilising ServiceNow for efficient ticket management. Orchestrated a comprehensive redesign of the SharePoint website, improving its functionality and user experience. Managed service tickets and facilitated effective communication between clients and application vendors using ServiceNow. Consistently prepared and delivered weekly and monthly reports, ensuring transparency and keeping clients and project managers updated. Employed problem-solving skills to identify root causes of issues and devise practical solutions.

Management of Organisational Change, Rethinking Leadership, Organisational Learning and Knowledge Management, Consulting and Organisational Diagnosis, Human Resource Management