Aishah Qublan
Reservations Sales Specialist @ Plaza Premium Group
About
Hardworking and fast learning hospitality professional with several years of office experience, particularly in reservations, customer service, and sales support within the hotel industry.Solid experience in managing guest reservations, supporting corporate accounts, conducting sales calls, and assisting in the preparation and coordination of annual accommodation agreements with airline partners. Strong background in client communication, relationship building, and supporting revenue growth through professional service and follow up.Passionate about hospitality and working with people from different cultures, building new relationships, learning something new every day, and contributing to positive guest and client experiences.Detail oriented, organized, responsive, and committed to delivering a high standard of service with professionalism and a positive attitude.
Saudi Arabia
Jeddah
Hospitality
Sales Management, Customer Satisfaction, Opera Reservation System, Hotel Booking, Reservations, Reservoir Management, Customer Relationship Management (CRM), Customer Experience, Customer Support, Account Management, Business Analysis, Accounting, Business Administration, Office Administration, Recruiting, Global Talent Acquisition, Public Relations, Hospitality, Human Resources (HR), Customer Service
Experience

Reservations Agent
Core Tasks Taking reservation requests by phone, email, website, or in person Checking availability of rooms, seats, tables, appointments, or services Entering and updating booking information in reservation systems Confirming reservations and sending confirmation details Modifying or canceling bookings when requested Explaining prices, policies, schedules, and available packages Processing payments or deposits Customer Service Duties Answering customer questions Handling complaints or special requests Assisting VIP guests or customers with specific needs Recommending upgrades, promotions, or additional services

Customer Services Specialist
I used to work in Abdullah Al Madani Contracting Est
Jeddah, Makkah, Saudi Arabia
Education

Hospitality Administration/Management
Customer service skills Communication skills Travel booking and reservation systems Tour planning and itinerary management Airline ticketing skills Hotel reservation management Tourism marketing skills Problem-solving and conflict resolution Time management and organization Sales and negotiation skills Knowledge of international travel regulations Cultural awareness and intercultural communication Event and tourism activities coordination Computer and tourism software skills English language proficiency for tourism and hospitality
Aishah Qublan's Contact Information
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