Aisha Sinha

• Analyze 80–100 customer quality complaints daily, assess severity levels, investigate root causes, and collaborate with cross-functional teams to ensure timely resolution in line with internal and FDA regulatory standards. • Conduct audits with contract manufacturers to ensure product quality aligns with brand standards and expectations. • Utilize Tableau and Excel to monitor key quality metrics, develop trend-based reports, and deliver insights to support continuous improvement. • Analyze manufacturer data and customer feedback to identify recurring quality issues and recommend process enhancements. • Collaborate on improving data extraction and analysis to boost efficiency and quality.

• Resolved customer complaints by identifying root causes and enhancing processes for improved satisfaction. • Contributed to product launches ensuring quality and market alignment. • Completed Manager Effectiveness Program to strengthen leadership skills. • Handled admin tasks like record-keeping, report prep, and compliance checks. • Analyzed customer satisfaction surveys to improve product quality and service standards. • Ensured compliance with the Food Safety Modernization Act and Foreign Supplier Verification Programs. • Led a new product group project, overseeing development and launch processes. • Handled general administrative responsibilities and participated in weekly development sessions.

• Analyzed customer satisfaction surveys to improve product quality and service standards. • Ensured compliance with the Food Safety Modernization Act and Foreign Supplier Verification Programs. • Led a new product group project, overseeing development and launch processes. • Handled general administrative responsibilities and participated in weekly development sessions.

I work as a Student Resource and Engagement Lead, where I guide students, organize initiatives to keep them connected, and take care of our social media by creating reels and content posts that make information easy, engaging, and relatable.

• Guided new students at Clark University through academic decisions and study strategies to ensure a smooth transition into university life. • Leveraged MBA experiences to provide practical insights into managing coursework and extracurricular commitments effectively. • Modeled positive behaviors and facilitated connections with essential university services to support mentees' integration into the vibrant university community.

• Lead class contact for audits at Clark University • Select audit presentation teams and choose winning team • Responsible for ensuring audit quality and compliance

• Developed strategies to boost undergraduate membership, monitored trends, and created campaigns for membership growth. • Supported members, created programs, and managed events to enhance undergraduate engagement. • Fostered connections, managed forums, and supported new chapters for community building.

• Conducted rigorous quality control of fruits and vegetables, significantly enhancing product standards. • Spearheaded a deep analysis initiative that successfully reduced quality complaints earning the team an appreciation award. • Developed and implemented a refined tracking system that cut waste by 15% within six months. • Analyzed and addressed key factors leading to product rejections, optimizing quality across different SKUs. • Ensured strict adherence to HACCP guidelines to maintain safety and quality benchmarks. • Provided daily mentorship to 25 off-role employees, improving work performance and quality handling techniques. • Generated comprehensive daily reports on product rejections to track and mitigate quality issues effectively on ERP system. • Managed product administration to adhere to freshness guidelines at the dispatch center, ensuring optimal product quality

I am currently pursuing a Master's in Business Analytics, where I am gaining advanced expertise in leveraging analytical tools to translate complex data into actionable business insights. My curriculum covers a wide array of topics, including predictive analytics, statistical analysis, and data visualization. Throughout my studies, I am learning to apply these skills to real-world business challenges, enhancing decision-making and operational efficiency across various industries. I am eager to utilize these competencies to drive innovation and strategic growth in my future career.

I pursued a Bachelor's in Food Technology, where I delved into the scientific and technological aspects of food production, safety, and innovation. My studies encompassed a broad range of subjects including food chemistry, microbiology, food processing, and engineering. Throughout my coursework, I gained a thorough understanding of how to enhance food quality, extend shelf life, and ensure safety, all while focusing on sustainable practices. I am passionate about having applied this knowledge to develop healthier, more efficient food systems and exploring innovative solutions to global food challenges.